Shop Manager Position Overview
The Take 5 Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way to oversee a shop. You’ll be accountable for your team’s execution of the Take 5 standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.
What Employees Love about Take 5
· Annual Shop Manager Conference
· The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions.
· The family environment
· Benefits/Pay information if applicable
· Employee contests
· Easy to transfer to locations across the country
· Opportunity to meet new people every day
· Community involvement
· Learning new skills
Good to Know Before You Start!
· Be prepared for early hours and working approximately 55 hours per week
· Shop Managers are the first line of defense for customer service
· Must be adaptive to change
· Basic computer skills are needed
· Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars
· You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
· You may need to work in hot/cold weather conditions
· Always be alert and aware of your surroundings
· Must be able to lift up to fifty (50) pounds
What does a Shop Manager (SM) do?
· Recruiting, Interviewing, Onboarding
· Responsible for motivating the team, holding the team accountable, and making personnel decisions
· Check in with customers before they leave the shop to make sure they had a great experience
· Ensure crew actively provides excellent customer experience
· Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
· Place product orders
· Understand the shop’s financials to drive results and beat budget
· Conduct quarterly employee evaluations
· Submit payroll
· Create crew schedule
· Support technicians with their duties
