Assistant Shop Manager Position Overview
The Take 5 Family is hiring customer service maniacs!
People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades/air filters, filling air in tires, other light maintenance services, and how to oversee a shop. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.
What Employees Love about Take 5
· The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of Shop Managers started as Lube Techs.
· The family environment
· Benefits/Pay information if applicable
· Easy to transfer to locations across the country
· Opportunity to meet new people every day
· Community involvement
· Learning new skills
Good to Know Before You Start!
· It might feel like you are studying for a test at the beginning. It’s important that all employees gain a strong knowledge of our oils and services.
· Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars
· You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
· You may need to work in hot/cold weather conditions
· Always be alert and aware of your surroundings
· Must be able to lift up to fifty (50) pounds
· Need to have reliable transportation
What does an Assistant Shop Manager (ASM) do?
· Check in with customers before they leave the shop to make sure they had a great experience.
· Assume the responsibility and authority of the Shop Manager in the Shop Manager’s absence.
· Running the floor (making sure each employee is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).
· Perform opening and closing procedures.
· Assist with counting and adjusting inventory.
· Anyone in Management is always responsible for training and developing their subordinates.
· Being a role model to the other employees in the shop.
· Holding team members accountable.
· ASMs are also expected to perform all technician duties including but not limited to:
o Drain motor oil, change oil filter, grease chassis fittings
o Wash windshield and adjust tire pressure
o Inspect and top off fluids
o Assist the customer in selecting oil type and other services
o Process payment for services performed.
o Perform coolant exchanges and transmission drain & fill services
o Restock and maintain inventory levels on the floor
o Maintain shop, office, and bathroom cleanliness
