About Chick-fil-A City Gate
At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.
Our core values guide everything we do:
- Serve – our team, community, and guests with genuine care.
- Develop – ourselves, our teams, and our business for lasting impact.
- Inspire – excellence, growth, and purpose in everything we do.
We’re not just opening a restaurant — we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.
Position Summary
The Director of Operations serves as a key strategic partner to the Owner/Operator, leading the leadership team and overseeing the daily execution of restaurant operations.
This role ensures excellence in guest experience, team development, and business performance — balancing operational discipline with a heart for people.
The ideal candidate is a servant leader who leads with humility, inspires growth, and executes with consistency, ensuring Chick-fil-A City Gate operates with excellence every day.
Key Responsibilities
Operational Excellence
- Oversee daily operations to ensure excellence in speed, accuracy, hospitality, and food safety.
- Maintain operational systems and processes for efficiency and brand consistency.
- Monitor key performance metrics, including sales, labor, CEM, throughput, and waste.
- Lead problem-solving, process improvement, and continuous innovation initiatives.
- Ensure compliance with Chick-fil-A’s safety, quality, and cleanliness standards.
Leadership & Team Development
- Recruit, train, and develop leaders at all levels.
- Conduct one-on-one coaching and leadership development sessions.
- Create clear growth and succession pathways for team members.
- Foster a high-performance culture grounded in care, excellence, and growth.
- Model servant leadership and accountability in all areas.
Strategic Partnership
- Collaborate with the Operator on long-term goals, business strategy, and leadership vision.
- Execute strategic initiatives that drive operational growth and guest satisfaction.
- Provide data-driven insights for improving systems and profitability.
Financial Stewardship
- Support financial health through forecasting, labor management, and cost control.
- Analyze performance trends and implement corrective actions as needed.
Guest Experience & Brand Excellence
- Champion an exceptional guest experience through intentional hospitality and consistency.
- Lead by example in delivering warm, caring, and remarkable service.
- Uphold Chick-fil-A’s brand reputation and values within the Naples community.
Additional Expectations
- Demonstrates flexibility by performing other duties as assigned to support operations and team success.
- Must be able to safely lift up to 25 lbs and stand for extended periods.
- Maintains consistent and reliable attendance with dependable transportation.
- Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and professionalism in all interactions.
Qualifications
- Chick-fil-A experience required in both Front of House and Back of House Operations.
- 5+ years of leadership experience in restaurant, retail, or operations management
- Proven success in leading, coaching, and developing high-performing teams.
- Strong business acumen and operational management experience.
- Excellent communication, organization, and interpersonal skills.
- Alignment with Chick-fil-A’s mission and culture of servant leadership.
- Willingness to work a flexible schedule, including weekdays, evenings, weekends, holidays, and occasional overtime, as needed to support team operations and guest service.
Compensation & Benefits
- Competitive Pay based on experience and availability.
- Performance-based bonus potential
- 401(k) with employer match (after one year)
- Monthly Contribution toward health, dental and vision insurance for full-time employees.
- Free Virtual Health Care Benefit for all team members.
- Paid Time Off Benefit for Full Time Members - accrual up to 120 hours per year.
- Daily Meal Allowance during scheduled shifts.
- Scholarship Opportunities through Chick-fil-A Remarkable Futures.
- Referral Bonus Program for qualified hires.
- Quarterly Uniform Stipend.
- Monthly Cell Phone Stipend- up to $50
- Closed on Sundays – time for rest, family, and community.
- Opportunities for growth and leadership development within the restaurant.
Our Commitment
At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to Serve, Develop and Inspire our guests, teams and the community. The Director of Operations will play a pivotal role in shaping culture, developing people, and delivering excellence in every area of operations.
If you are a purpose-driven leader who desires to Serve, Develop, and Inspire, we invite you to apply and help bring Chick-fil-A City Gate to life in 2026.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training
- Paid time off