Job Overview
We are seeking a dynamic and ambitious Multi-Unit Manager to join our rapidly expanding Smoothie King franchise in Austin—the fastest growing in the area. With 3 successful locations already operating and an exciting plan to add 10 more over the next 4 years, this role offers a unique opportunity to lead from the front in a high-growth environment.
Key Responsibilities:
Launch & Operational Leadership:
- Serve as the Store Manager for our new fourth location opening in July, overseeing everything from initial setup and staff hiring to daily operations and customer service excellence.
- Replicate the successful launch strategy for our upcoming fourth location (opening in June) and fifth location (set to open by year’s end), ensuring consistency and quality across all new sites.
- Growth & Expansion:
- Play a critical role in scaling operations as our franchise grows, contributing insights and strategies to support our expansion plans.
- Collaborate with franchise leadership to streamline processes, implement best practices, and maintain brand standards across multiple locations.
- Performance & Development:
- Drive operational performance and profitability through effective management, team development, and by meeting or exceeding performance benchmarks.
- Transition into increased responsibilities as more locations open, with a clear pathway for career growth and enhanced compensation.
Compensation & Benefits:
- Starting Package:
- Base salary starting at $50,000 annually, with the potential to earn up to a $1,250 quarterly performance bonus.
- Growth-Linked Increase:
- Upon successfully operating the first location, the candidate will be allowed to open a second new location. At that point, compensation will increase to a base salary of $60,000 annually with quarterly performance bonuses up to $2,500.
This role is ideal for an experienced multi-unit manager who thrives in a fast-paced, entrepreneurial setting and is eager to drive success across multiple locations. If you are passionate about operational excellence, strategic growth, and leading teams to deliver outstanding customer experiences, we want to hear from you.
Responsibilities
- Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
- Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
- Maintain relationships with suppliers (inventory management, shipments, etc.)
- Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
- Manage cash activities for the store (daily deposits, etc.).
- Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
- Own and promote brand standards in alignment with company vision.
- Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
- Drive implementation of company programs through action planning and inspiring team to meet operational standards.
- Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
- Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
- Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.
Qualifications
- A high school diploma is required. An associate or bachelor’s degree in business, hospitality management, or a similar field is preferred.
- Minimum 2 years experience as a manager or supervisor of a team in a restaurant or similar retail customer service business. Multi -unit experience highly preferred.
- Exceptional interpersonal skills - you are energized by working with people, both guests and your team.
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King
- Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
- Maintain regular and punctual attendance.
- A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
- The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential
- An eye for detail - you know that the little things, be it cleanliness or the extra touch, can make all the difference
- Self-starter with the ability to work independently
- Friendly attitude in the face of adversity.
- Attention to detail while working in a fast-paced environment with multiple projects.
- Ability to work cross-functionally and coordinate communication across diverse work groups.
- Ability to work the hours needed to run your store effectively, which might include various days, evenings, weekends, and holidays.
- Reliable transportation.
- Basic knowledge of Microsoft Word and Excel.
- Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
- Knowledgeable of general POS functionality.
- Experience with OSHA, EEOC, and other federal and state laws and local statutes.
- ServSafe Certification.
What We Offer
We are a fast-growing Smoothie King franchisee right here in Austin. We currently operate 2 locations and are building 11 more in the next 4 years. If you love the food industry and are detail-oriented and ambitious, come join us.
Benefits
Flexible schedule
Employee discount
Dental, vision, health
Paid training
Mileage reimbursement
Our Mission
Inspire people to live a healthy and active lifestyle.
Our Vision
To be an integral part of every health and fitness journey.
Our Values
We: Do the Right Thing
We: Are Better Together
We: Live the Mission
We: Keep Evolving
We: Focus and Finish
We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status.
