Entry-level position for STIHL Power Equipment sales and service. Ace Hardware will train in all aspects of STIHL Power Equipment sales and service. The Associate will also assist with receiving, stocking, and pricing merchandise and help maintain a clean, orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Possess a friendly, outgoing demeanor and work well with customers and associates.
• Ensure all pages and calls are answered promptly, courteously, and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess knowledge of store layout and product locations.
• Diagnose problems and determine what repairs are needed on STIHL power equipment.
• Disassemble, repair, and reassemble components and machines.
• Perform all service tasks.
• Prepare all forms (details of work performed on repair orders) to be entered into our computer system.
• Report any additional work required on equipment to customers for proper and safe operation.
• Participate in all training programs.
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Bring to the attention of the Store Manager any shop tools or equipment that is not in serviceable condition or is unsafe to use.
Customer Service:
• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Possess a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess knowledge of store layout and location of products.
Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving / stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Ensure signage is current throughout the store.
• Communicate any merchandising, cost control, or sales idea to the Store Manager.
Education/Training
High School or GED equivalent.
Experience
Mechanical ability is a plus. Will train on all aspects of STIHL equipment, including sales and repair.
Physical Demands
Standing, walking, lifting (up to 50 lbs).
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Work schedule
- 8 hour shift
- Weekend availability
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Employee discount
- Life insurance
- Disability insurance