General Manager
JOB DESCRIPTION
The General Manager will be responsible for ensuring that the retail shop operates in accordance with the company's principles, systems, and standards. They will oversee all aspects of shop operations, including hiring and managing staff, fostering positive team culture, and ensuring an exceptional guest experience. The General Manager will drive business growth through meeting Key Business Indicators and achieving sales goals.
Position Title: General Manager
Department: Retail
Classification: Exempt
Supervisor Title: Retail Operations Manager
Direct Reports: Assistant Manager | Supervisor | Shift Leader | Team Member
RESPONSIBILITIES/JOB TASKS
Oversight of assigned retail location. Tasks may include:
- Supervise and manage the operations of the retail shop.
- Ensure the retail location meets KPI’s.
- Develop and implement strategies to improve sales and guest satisfaction.
- Coordinates the hiring, onboarding, and training of team members.
- Motivates team on sales opportunity and achieves sales goals
- Ensures the training program is being implemented and develops knowledgeable team members.
- Administers Payroll and Tips; manages deposits.
- Responsible for team scheduling, Performance Evaluations, coaching, and developing team members.
- Provide excellent guest service to ensure satisfaction and loyalty.
- Collaborate with other departments and management to ensure the success of the business.
- Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth.
- Communicates to staff pertinent information regarding shop involvement, promotions, changes in systems or processes.
- Ensures Health standards, procedures, and systems are in place and being followed; assists in maintaining the highest standards of cleanliness and food safety
- Establishes, maintains, and promotes culture and company brand requirements.
- Maintains the general upkeep and cleanliness of the shop including stocking of merchandise, updating display information and product, and presenting the integrity of the brand through presentation of product.
GUEST SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with guests and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with guests, so proper tone of voice, body language, and volume are required in this environment.
ESSENTIAL SKILLS & REQUIREMENTS:
EDUCATION:
- College degree preferred
SKILLS:
- Experience in a retail luxury management role
- Experience in marketing and sales
- Strong leadership and communication skills
- Ability to motivate and coach team to achieve their goals
- Excellent guest service and interpersonal skills
- Excellent organizational and time management skills
- Proficient in Microsoft Office and retail management software
- An understanding of financial reports and budgets
- Ability to work in a fast-paced, dynamic environment
- Ability to manage multiple tasks simultaneously
- Ability to be self-motivated, problem-solver, and take initiative
- Ability to be productive, punctual, reliable, and adaptable
- Excellent communication skills – verbal, written and listening skills
EXPERIENCE:
- At least 21 years of age
- A minimum of 3 years work experience in retail environment, preferred
- A minimum of 2 years supervisory or management experience, preferred
PHYSICAL:
- Requires regular bending, stooping and twisting, and the ability to lift 25 pounds on a regular basis. Must be able to stand for long periods of time and work in close quarters with others. Must be able to visualize the computer screen and perform data entry.
WORK ENVIRONMENT:
- Standing and moving about is required the majority of time
- Requires the ability to work weekends, evenings, and holidays
- Requires the flexibility to work extending hours or shifts for peak seasons
BENEFITS/WHAT WE OFFER:
- Cocoa Dolce offers a comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts.
ABOUT COCOA DOLCE:
For nearly two decades, Cocoa Dolce has held a reputation for handcrafting luxurious artisan chocolates and pastries. Under the ownership of the Voegeli family, Cocoa Dolce continues to be recognized as a world class chocolatier with a collaborative approach to bringing people together and creating daily moments of joy. Cocoa Dolce continues the art of traditional confectionery, while exploring the boundaries of premium Belgian chocolate.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
- Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
