COMPANY CULTURE
Region is changing how you experience wine. We offer an incredibly broad selection of regional wines, available by the taste, glass, or bottle, in a comfortable and approachable environment – at home or at a Region location. Whether you’re out for a drink or want to dive into regional nuances, we’re here to further wine’s mission to bring people together.
Our customers, owners, and employees care about how the products and services they support affect the world around them, value experiences over possessions, are casually health-conscious, and support causes they believe in.
Region’s model has been uniquely designed as a winery co-op featuring over 100 hard-to-come-by wines to taste, sip, or buy, all made by local winemakers, as well as featuring a revolving local winery each week at our hand-pour bar, all located downtown in San Luis Obispo, which is quickly becoming the premier wine and food destination in San Luis Obispo County. Region is striving to develop a unique culture where everyone enjoys coming to work, visiting our partnering wineries, being active, and truly enjoying our region.
Region is seeking out people to join our team who share our passion for wine and enthusiasm for San Luis Obispo County. We aim to make working with our team an engaging and fulfilling experience. Work directly with 25 wine brands and their winemakers. Expand your knowledge of the wine industry while diving deeper into what makes the San Luis Obispo County wine region so captivating, diverse, and unique. This could be your great introduction into the world of wine or that next integral step in the wine industry.
The ideal candidate is a team player who is committed to collaboration and dedicated to their ongoing growth and development. They have strong sales ability and a true passion for serving others. The best candidates will share our belief that providing unparalleled hospitality is one of the most effective ways to build lasting connections with guests and winery partners.
We are seeking someone who displays a deep curiosity for wine and a desire for continued learning in the industry. We are looking for people who have a profound excitement and admiration for this region. People who will ignite that excitement in our guests.
If this sounds like you, check out the details below. We want to hear from you!
JOB SUMMARY
This position is responsible for the total customer experience and operations of Region San Luis Obispo. Guiding the guest experience and ensuring the highest level of hospitality in the tasting room through leadership and teamwork while managing a successful, motivated, and inspired staff.
ROLE RESPONSIBILITIES & EXPECTATIONS
• Manage a high performing team, providing the guidance and motivation required to drive success
• Quickly resolve conflicts to ensure the tasting room is well staffed and managed at all times
• Educate guests on our available wine selection and wine partners and assist them with our self-serve wine machines
• Create a memorable experience for guests
• Be an expert about our wines and winery partners
• Guide guests to wines by accentuating their existing wine preferences while expanding their wine curiosity and knowledge
• Assist with the in-house events from planning, staffing, set up and sales
• Sustain a clean environment for our guests and staff
• Exercise timeliness and superior hospitality
• Prioritizing sanitation and safety standards
• Display excellent verbal communication with all staff, guests & winery partners
• Interact with guests, vendors and team members with a friendly, positive and professional disposition
• Propensity to thrive in fast-paced environment under pressure, while exhibiting a sense of urgency
• Strong attention to detail and high standard of excellence
• Work directly with winemakers and featured wineries to support their specific operational needs each week
• Willingness and eagerness to learn and be coached while still leading a team
• Maintain a professional appearance and attitude
• Perform other duties as assigned by the Owners
QUALIFICATIONS
• Must be 21 years of age
• High School Diploma or Equivalent
• Enthusiasm for wine and interest in expanding expertise
• Availability to work in a part-time or full-time role which includes weekends, special events and holidays
• Proficiency with company computer systems, software and reports to include: Outlook, Word, Excel, Adobe Acrobat
• Competency with POS system and general internet navigation
• Valid driver’s license
• Must have or be able to obtain TIPS license
• Must have or be able to obtain CPR/FA Certificate
• College degree in retail/business management or hospitality, or equivalent experience required
• Tasting room retail, DTC sales, restaurant or hospitality industry experience required
• Proven track record of professional and successful team building, references required
PHYSICAL REQUIREMENTS
● Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
● Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
● Ability to stand for long periods of time
Job Type: Part-Time or Full-Time
Salary: Competitive base pay based off experience/wine knowledge
Additional Compensation: Tips and Commission structure
