Role Description:
Title: Busser
Overview:
At Ottava Via, a vibrant Italian restaurant, the Busser plays a crucial role in enhancing our guests' dining experience by ensuring a clean and welcoming environment. You will support our front-of-house team by efficiently managing table turnover, maintaining cleanliness, and assisting with various tasks to ensure smooth and attentive service.
Responsibilities:
- Table Management:
- Clear tables promptly after guests depart, removing all used dishes, glassware, and utensils.
- Reset tables quickly and efficiently with fresh linens, utensils, and glassware, adhering to Ottava Via’s standards of presentation.
- Ensure tables are set for new guests in a timely manner, maintaining an inviting atmosphere.
- Guest Assistance:
- Support servers by delivering food and beverages to tables as needed, ensuring accuracy and timeliness.
- Assist guests with any immediate requests or needs, providing excellent customer service and creating a positive dining experience.
- Cleaning and Maintenance:
- Maintain cleanliness in the dining area, including regular sweeping, mopping, and wiping down surfaces.
- Ensure restrooms and other common areas are clean, stocked, and well-maintained throughout your shift.
- Dispose of trash and recyclables properly, following Ottava Via’s waste management protocols.
- Stocking and Supply Management:
- Refill condiments, napkins, and other service items at tables and throughout the service stations.
- Assist with organizing and restocking supplies in the kitchen and service areas as needed.
- Collaboration and Support:
- Work closely with servers and kitchen staff to coordinate service and ensure a smooth operation.
- Assist in other tasks as directed by the management, including helping with special events or busy service periods.
- Health and Safety Compliance:
- Adhere to all health and safety regulations, including proper sanitation practices and food handling.
- Follow Ottava Via’s policies and procedures to ensure a safe and clean working environment.
Work Experience:
- Preferred Experience: Prior experience in a food service or hospitality role is beneficial but not mandatory. Experience in a high-volume restaurant setting is a plus.
- On-the-Job Training: Comprehensive training will be provided to ensure familiarity with Ottava Via’s specific procedures, standards, and expectations.
Education:
- Minimum Education: High school diploma or equivalent preferred.
- Relevant Training: Any training related to food safety, customer service, or hospitality is advantageous.
Skills:
- Communication:
- Effective verbal communication skills to interact with guests, waitstaff, and kitchen staff.
- Ability to listen attentively and respond to guest needs and requests.
- Customer Service:
- Strong customer service skills with a focus on providing a warm and welcoming dining experience.
- Ability to handle guest inquiries and concerns professionally and efficiently.
- Organizational Skills:
- Ability to manage multiple tasks simultaneously, such as clearing and resetting tables while assisting with other duties.
- Attention to detail to ensure tables are set correctly and the dining area is maintained.
- Physical Stamina:
- Capability to stand for extended periods, lift and carry heavy items, and perform physical tasks efficiently.
- Teamwork:
- Strong team player with a positive attitude, willing to assist colleagues and work collaboratively in a fast-paced environment.
- Time Management:
- Effective time management skills to prioritize tasks and ensure timely service and a clean environment.
Additional Information:
- Work Environment: Fast-paced restaurant setting with a focus on providing exceptional Italian dining experiences.
- Uniform: Policy driven uniform standard.
If you’re enthusiastic about contributing to a high-energy, customer-focused team and are committed to delivering outstanding service at Ottava Via, we encourage you to apply!
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Tips
Benefits
- Employee discount