Job Summary:
Love coffee? Have a passion for people and service? Love to travel? We are currently seeking individuals to join our Ziggi’s Coffee Training Team!!
Experience what it is like to be the best part of someone’s day by providing excellent customer service and serving quality products, in a positive, energetic, and team-oriented environment. Work with the Ziggi’s Family to train employees and prepare the new stores for opening and operating. Must be ready to lead by example, stay calm under pressure, and always provide superior communication!
Key Responsibilities:
• Training new staff during store openings
• Ensure the Ziggi’s “Standards of Service” are always in place – exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Teaching and coaching on all Ziggi's Coffee policies and procedures.
• Be comfortable making corrections with staff when a process, recipe, or procedure isn't being done correctly.
• Knowledgeable in all aspects of Ziggi’s
• This is a full-time position with schedule requirements for nights and weekends. In-state and out of state travel will be required.
Key Skills/ Qualifications:
• Are enthusiastic and outgoing with a passion for service – Always leads by example.
• Stands out as a top-level performer and natural leader among their peers.
• Displays a positive attitude and always maintains professionalism.
• Has positive and professional communication skills
• Demonstrates an ability to stay calm under pressure.
• Have strong multi-tasking skills and the ability to keep up in a fun, fast-paced environment.
• Shows a passion for continuous improvement and learning – always remains coachable.
• Exhibits excellent attention to detail.
• Have prior coffee experience (preferred, but not required)
• Have flexible availability throughout the week and/or on weekends to work morning, mid-day, and/or closing shifts.
• Travel required – can be frequent.
• Have prior cash-handling and customer service experience.
• Must be able to lift up-to 50 lbs and spend an entire shift on your feet.
• Adhere to Ziggi’s Coffee policies and brand values and are eager to master recipes and procedures.
