A Team Leader/Shift Leader at Chick-fil-A Seaford FSR is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for leading people and serving others, have strong character, take initiative and work with a sense of urgency at all times.
Our Team Leaders/Shift Leaders at Chick-fil-A Seaford are responsible for supporting Managers, Directors, and senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and "2nd Mile Service" - our recipe for success! A Team Leader’s two main areas of focus are (1) completing tasks so that the restaurant runs effectively, and (2) coaching/developing team members. Team leaders at Chick-fil-A Seaford's Back of House take strong ownership of various "zones" of the restaurant and drive the performance of their teams. They are leaders who strive for more, are always thinking "what's next?", and maintain a very high standard for themselves and those they lead. Team Leaders lead by example in all they do and set the positive and professional tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Overtime possible.
- 401k
- Employee Meals (when on shift/working)
- Leadership Development Program
- Future Opportunities with Chick-fil-A, Inc.
Team Leader Responsibilities:
- Leading operationally in day-to-day activities in a high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest needs and needs of others on the team
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Uphold and lead others to perform food safety requirements and best practices
- Excellent communication skills, both written and spoken
- Relentlessly drive the performance of their assigned teams uphold Chick-fil-A's standards of Operational Excellence and proactively seek ways to make moments for our guests through exceptional 2nd Mile Service
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Benefits
- Flexible schedule
- Employee discount
- 401(k)