We are seeking an organized, compassionate, detail-oriented, experienced Medical Assistant with a strong background in administrative operations, multi-line phone management, and electronic health record (EHR) paperwork. In this role, you will serve as the primary voice and first point of contact for our patients, routing high-volume incoming calls, verifying insurance eligibility, handling prior authorizations, and maintaining complete, compliant medical records.
Required
Minimum 2 years of experience as a medical assistant in a medical office setting; certification is a plus, but not required.
This position is in Ashland, Monday (half-day), Tuesday-Friday, 8-5.
DOE up to $23 to start.
- Phone Triage Support: Answer incoming patient calls, messages, or portal inquiries, gather comprehensive symptom histories, and route urgent concerns to nurses or physicians.
- Patient Prioritization & Scheduling: Help schedule high-priority, same-day, or urgent appointments, and manage provider waitlists or clinic openings.
- Clinical Documentation: Accurately log phone notes, symptom reports, vital signs, and care instructions into the Electronic Health Record (EHR / EMR).
- Medication & Refills: Process prescription refill requests, communicate with pharmacies, and relay provider-approved instructions to patients.
- Care Coordination: Call patients back with lab/test results, prep provider schedules, and coordinate referrals or pre-certifications.
Must pass a criminal background check and drug screen.
Must be at least 18 years old to apply.