We seek to fill a full-time switchboard operator position in a medical office. This operator position is an in-house role, NOT REMOTE. Must have previous medical office experience, including excellent customer service skills, computer proficiency, data entry, and good spelling and grammar. Experience with NexGen or EPIC software is a plus. Should also have a basic understanding of medical terminology and experience handling heavy phone traffic.
Full-time is Monday through Thursday, 8 am to 5 pm, and Friday, 8 am to 3:30 pm.
$18-$20 DOE
Duties and Responsibilities:
- Answer phones in a timely and polite manner.
- Triage phone calls to determine how to assist the caller.
- Work closely with medical assistants and scheduling teams to provide accurate and detailed information relayed by patients, labs, and other necessary departments.
- Scheduling appointments for new patients, collecting and entering all demographic information, and entering and verifying all insurance information.
- Scheduling appointments for existing patients, updating and verifying all demographic and insurance information.
- Transferring calls to various physician team members.
- Reviewing schedules to help patients manage referrals.
- Assisting callers with questions and concerns.
- Manages large volumes of inbound and outbound calls promptly.
- Assists patients and others contacting the clinic by telephone.
- Completes initial registration information of new patients following established policies and procedures.
- Updates any changes regarding the patient’s information in the computer database and scans updated paperwork into the Electronic Health Record (EHR) under the correct tabs, including documenting phone notes when appropriate.
- Identify patients’ and other customers’ needs.
- Navigate through patient charts in the EHR to locate appropriate information.
- Maintains daily worklist
- Documents notes on the computer regarding conversations.
- Other duties as assigned
Must pass criminal background checks, drug screen, and current reference checks. You must be at least 18 to apply.