General Responsibilities:
Provides continuous service to guests seated in the dining room. The Waiter / Waitress also
maintains the cleanliness and accessibility of the dining room by promptly cleaning tables and
chairs, cleaning food and drink spills, and maintaining the dining area restrooms.
Principal Duties:
• Provides excellent guest service by welcoming guests, carrying trays, setting and bussing tables, and suggestive selling.
• Checks on guests, providing condiments, refilling drinks, and working to provide a pleasant dining experience.
• Properly addresses food related issues with guests and management.
• Works with other team members and managers to ensure accurate tickets for guests.
• Communicates guest feedback to management and team where necessary.
• Circulates around the dining area and stays alert to guests’ request for service,
responding with a sense of urgency.
• Notifies a manager of any guest issues.
• Suggestively sells items to guests.
• Provides guests with to-go boxes and cups upon request.
• Thanking guests for dining at Piccadilly with a friendly smile and farewell.
• Thoroughly cleans and sanitizes tables and work surfaces between uses.
• Cleans highchairs after each use and returns to the appropriate area of the cafeteria.
• Stocks and maintains condiments stand in assigned section.
• Maintains restrooms for cleanliness and supplies.
• Maintains a clean and safe environment by following proper food and workplace safety
techniques. (Includes clear walkways and the reporting of safety hazards and broken or
faulty equipment / furniture / supplies)
• Completes daily and weekly cleaning duties as assigned by the Restaurant Cleaning
Program.
• Uses good interpersonal skills to create a friendly and comfortable environment for self
and others.
• Performs additional duties as assigned by a manager
Physical Demands:
• Good hearing and visual ability.
• Good verbal communication skills.
• Must be able to lift and carry up to 20 pounds at waist level throughout an 8 – 12 hour
shift
• Lifting and carrying items weighing up to 20 pounds for distances of at least 10 feet.
Continuous exposure to several disagreeable elements of factors such as:
• Exposure to hot and cold food items on serving trays
• Standing and continuously active for an 8 to 12 hours shift
• Exposure to slippery floors
• Moderate noise levels
• Frequent walking, grasping, carrying, bending, crouching, and reaching
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee. Other duties, responsibilities and activities
may change or be assigned at any time with or without notice.