Own the Outcome. Shape the Experience. Step Into the Project Manager Role!
Position Summary
The Project Manager (PM) directs all operations of a designated project and serves as the primary point of contact for all interested parties. The PM is accountable for the project’s execution and completion, owning responsibility for outcomes including estimates, production, safety, communication, timelines, and maintaining a strong brand image.
Major Duties and Responsibilities
• Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing mobilization of resources.
• Conducts a walk-through focusing on safety, interruption needs, customer concerns, and needs.
• Establishes a plan to review with the customer, explaining the first 48–72 hours of services.
• Communicate with the customers and key stakeholders to share progress and next steps.
• Ensure DocuSketch completion for all assigned projects and timely completion of estimates and estimate updates.
• Directs the efforts of the sub-contractors in planning site organization and needs.
• Ensures all work and time is accounted for from the start of the project.
• Develops the full scope of services for the entire project.
• Creates and finalizes resource need timelines, project organizational chart, projected milestones, and detailed project tasks and work orders.
• Reviews the full scope of services with the Job File Coordinator prior to submitting to the client.
• Conducts daily update meetings with assigned team members to review progress and address issues.
• Ensure operations are completed, documented, and communicated properly to all parties, including the client and stakeholders.
• Addresses customer needs daily as the job progresses.
• Defines all daily work orders for everyone on site based on progress and customer communications.
• Evaluates project progress daily, conducts site walk-throughs, and communicates findings to correct issues.
• Troubleshoot issues as necessary.
• Directs all efforts of demobilization, finalization of documentation, and compilation of all documentation necessary for final invoice.
• Manages the job end-to-end, including initial customer contact, estimate preparation, scheduling, production oversight, documentation, and final invoicing.
• Maintains proactive customer communication throughout the project lifecycle.
• Demonstrates accountability for project outcomes, including profitability, timelines, and customer satisfaction.
• Collaborates with internal teams to ensure resources are allocated efficiently and compliance standards are met.
Required Knowledge, Skills, and Abilities
• Demonstrated ability to manage and work with other people.
• Ability to read, write, and speak English clearly and professionally; bilingual skills preferred.
• Advanced problem-solving skills for scheduling, customer requests, and conflict resolution.
• Excellent presentation skills for project updates and communication with management.
• Detail-oriented with strong project management skills.
• Exceptional organizational skills for workforce utilization, documentation, and time management.
• OSHA 30-Hour General Industry certification preferred.
• Active IICRC certifications (WRT, FSRT, ASD, AMRT, CDS, TCST) based on services managed.
Working Conditions
• Fast-paced, high-pressure environment.
• Shift hours may vary depending on project size and scope (typically 8–10 hours).
• Ability to sit/stand/walk for prolonged periods; approximately 75% of time spent on job sites.
• Ability to travel locally and out of state when necessary.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Work schedule
- 8 hour shift
- Weekend availability
- Other
Supplemental pay
- Bonus pay
- Other
Benefits
- Health insurance
- Dental insurance
- Vision insurance