Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere,
competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling
career.
Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware
store. The primary responsibilities of in-store management are to manage the sales, expenses, profits,
assets, and team members' personal development to ensure customers are receiving the highest level of
customer service.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers and associates.
• Ensure all calls and pages are answered promptly, courteously, and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Assistant Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues with General Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Perform all other duties as assigned.
Inventory & Merchandising
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
• Assist in training of all associates.
• Actively recruit and promote the advancement of Ace associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.
Education
- High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.
Experience
- Previous retail management experience preferred. Hardware experience preferred.
Physical Demands
- Standing, walking, lifting (up to 50lbs) and climbing.
Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond
hardware: build a future, a purpose, and a community with us.
At Ace Hardware you have the opportunity to grow with the company in a fun and active work
environment.
Ability to lift 40 pounds consistently, stand, and walk for up to 8 hours during shift.
Click through and start your journey with us now!
