As a Firehouse Subs Team Member, you will play a vital role in ensuring excellent customer service and food preparation at Firehouse Subs locations. You will be responsible for providing exceptional service to customers, preparing high-quality food items, maintaining cleanliness and organization in the restaurant, and contributing to a positive and efficient work environment.

Key Responsibilities:

Customer Service

• Greet customers with a friendly and welcoming attitude.
• Assist customers in selecting menu items and providing recommendations.
• Take customer orders accurately and efficiently.
• Process payments and handle transactions using the point-of-sale (POS) system.
• Address customer inquiries, concerns, and complaints in a professional manner.

Food Preparation

• Follow standardized recipes and food safety guidelines to prepare subs, salads, and other menu items.
• Slice meats, cheeses, and vegetables according to the specified portion sizes.
• Assemble sandwiches and wraps with attention to detail, ensuring consistency and quality.
• Package food orders for dine-in, takeout, or delivery accurately and efficiently.

Cleanliness and Organization

• Maintain cleanliness and sanitation standards in food preparation and dining areas.
• Clean and sanitize workstations, utensils, equipment, and surfaces regularly.
• Monitor and restock inventory items as needed, such as condiments, napkins, and other supplies.
• Follow proper food handling and storage procedures to ensure food safety.

Team Collaboration

• Work collaboratively with other team members to ensure smooth operations.
• Communicate effectively with team members and management regarding customer needs, operational issues, and inventory levels.
• Assist team members during busy periods, such as taking orders, preparing food, or managing the cash register.

Adherence to Policies and Procedures

• Adhere to Firehouse Subs' policies, procedures, and brand standards.
• Follow all safety regulations and guidelines to maintain a safe working environment.
• Attend and actively participate in training sessions or meetings as required.

Qualifications and Skills

• High school diploma or equivalent.
• Prior experience in the food service industry is preferred but not required.
• Excellent customer service skills with a friendly and outgoing personality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills for handling cash transactions and calculating change.
• Strong communication and interpersonal skills.
• Attention to detail and ability to follow recipes and procedures accurately.
• Knowledge of food safety and sanitation regulations.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Health, dental, and vision insurance discounts/coverage for full time employees
• Retirement savings plan (401k) with company match.
• Paid Sick Time.
• Ongoing training and professional development opportunities.
• Free meals, Employee discounts and incentives.
• Potential for career growth and advancement within the company.

Note: This job description is intended to provide a general overview of the responsibilities and requirements of a Firehouse Subs Team Member. Duties and responsibilities may vary based on location, shift, and management's discretion.