Job Title: General Manager - Restaurant & Brewery
Employment Type: Full-time
Job Function: Operations, Management, Hospitality
Industry: Food & Beverage, Craft Brewing, Restaurants
Location: Utah
Reports To: Owner/CEO
About Us
We are a community-focused family restaurant and brewery in Utah, known for a warm, welcoming restaurant experience, quality craft beer, and strong local partnerships. As we grow, we are seeking an experienced General Manager to elevate performance across hospitality, food service, and brewing operations —while ensuring best-in-class guest experiences and firm regulatory compliance.
Position Overview
The General Manager will be responsible for elevating and supporting the Strap Tank brand replicating the exceptional standards and care that are illustrated in the design and construction of the facilities. This position is responsible for all aspects of restaurant operations, ensuring efficiency, quality, and profitability for their location. This role requires a strategic, initiative-taking leader with strong operational experience in the restaurant industry, hospitality management, and regulatory compliance. The ideal candidate will be uncompromising in excellence, be proactive in elevating brand awareness in their respective community, drive revenue growth, maintain exacting standards of customer experience, and foster a positive team culture.
The General Manager (GM) is responsible for operations, including guest experience, staff leadership, financial performance, regulatory compliance, and coordination with brewing operations. The GM ensures the brew pub operates efficiently, profitably, and in full compliance with Utah state and local regulations, while maintaining a welcoming, high-quality experience for guests and staff.
Key Responsibilities
Operational Leadership
- Take ownership of day-to-day FOH and BOH operations of restaurant, including hospitality, food service, liquor compliance, staffing, training, inventory, cleanliness, good safety practices and profitability.
- Exhibit excellent leadership skills with clear communications, organization, problem-solving, change management skills and development of future senior management candidates.
- Ensure 100% compliance with all Utah DABS and health department regulations including all requisite certifications.
- Enforce strict safe food handling and sanitary practices.
Financial Management
- Manage all financial dynamics including COGS, labor costs, and revenue streams for increased profitability in their assigned restaurant.
- Proven financial acumen: budgeting, KPI management, and P&L ownership.
- Oversee invoicing, inventory, budgeting, forecasting, and cost control measures.
- Ensure strict cash control policies are enforced.
Exceptional Customer Experience
- Maintain consistently exceptional service and product quality in support of brand standards.
- Support efficient infrastructure and administrative systems that affords focus to be on restaurant operations for optimal guest experience.
- Ensure exceptional guest experience in the brewpub environment and event execution.
- Address customer feedback and resolve operational issues promptly. Be proactive in implementing long-term solutions for challenges that create operational issues.
- Own feedback loops—resolve operational issues quickly and proactively.
Team Management
- Recruit, train, coach, and hold staff accountable across brewing, kitchen, and service teams while retaining quality employees.
- Foster a culture of accountability, safety, and continuous improvement.
- Utilize robust training curriculums for all BOH, FOH and brewery positions while overseeing sustained implementation of all practices and expectations.
- Experience with restaurant operations software, POS, and inventory systems.
- Ensure all managers maintain current ServSafe Manager certification and complete mandatory DABS Manager Training as well as SIPS/TIPS certification.
- Ensure all staff members maintain all requisite certifications.
- Conduct regularly scheduled team meetings to ensure cohesiveness and good communication practices are being utilized.
- Collaborate with company leadership in support of marketing initiatives to increase topline revenue.
Strategic Growth
- Support new product launches, seasonals, and limited releases.
- Ensure new menu launches are seamless through proper training, purchasing and communication with all staff members.
- Support special events and community engagement to elevate brand profile
Qualifications
- Bachelor’s degree in business, hospitality, or related field (preferred).
- 5+ years of advanced leadership experience in hospitality operations.
- Knowledge of brewing processes and craft beer trends.
- Proven ability to manage budgets and drive profitability.
- Excellent communication, leadership, and problem-solving skills.
- Familiarity with Utah alcohol regulations and licensing requirements.
Other requirements
· Must be 21 or older
· Travel less than 20%
· Must have the ability to stand and walk for extended periods of time
· Must have the ability to lift 50 pounds
· Ability to work effectively in fast-paced environment
Compensation & Benefits
· Salary: $60k to $80k based on experience + performance bonus
· Health Insurance, dental, and vision for employees and family paid by employer
· PTO & Manager Compensation Card
Work schedule
- Weekend availability
- 10 hour shift
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Dental insurance
- Vision insurance
- Health insurance