The General Manager is responsible for overseeing the daily operations of a Jimmy John's restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.
Operations Management
Oversee all daily restaurant operations, including opening and closing procedures
Ensure consistent execution of Jimmy John's brand standards and policies
Monitor food quality, speed of service, and guest satisfaction
Maintain cleanliness, sanitation, and safety standards throughout the restaurant
Ensure compliance with health department regulations and company procedures
Team Leadership
Recruit, hire, train, and develop crew members and shift leaders
Create employee schedules based on business needs and labor goals
Coach and motivate employees to achieve performance expectations
Conduct performance evaluations and provide ongoing feedback
Foster a positive, team-oriented work culture
Financial Management
Manage inventory, food costs, labor costs, and overall profitability
Analyze sales reports and implement strategies to drive revenue growth
Control waste and minimize operational costs
Ensure accurate cash handling and deposit procedures
Customer Service
Deliver exceptional guest experiences and resolve customer concerns promptly
Build relationships with regular guests and maintain a welcoming environment
Ensure team members provide friendly, fast, and accurate service
Administrative Duties
Complete required paperwork, reports, and payroll tasks
Monitor equipment maintenance and coordinate repairs as needed
Ensure compliance with all employment laws and company policies
