Position Summary
The General Manager is responsible for overseeing the daily operations of a Dunkin’ Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.
Operations Management
- Oversee all daily restaurant operations, including opening and closing procedures
- Ensure consistent execution of Dunkin’ brand standards and policies
- Monitor food quality, speed of service, and guest satisfaction
- Maintain cleanliness, sanitation, and safety standards throughout the restaurant
- Ensure compliance with health department regulations and company procedures
Team Leadership
- Recruit, hire, train, and develop crew members and shift leaders
- Create employee schedules based on business needs and labor goals
- Coach and motivate employees to achieve performance expectations
- Conduct performance evaluations and provide ongoing feedback
- Foster a positive, team-oriented work culture
Financial Management
- Manage inventory, food costs, labor costs, and overall profitability
- Analyze sales reports and implement strategies to drive revenue growth
- Control waste and minimize operational costs
- Ensure accurate cash handling and deposit procedures
Customer Service
- Deliver exceptional guest experiences and resolve customer concerns promptly
- Build relationships with regular guests and maintain a welcoming environment
- Ensure team members provide friendly, fast, and accurate service
Administrative Duties
- Complete required paperwork, reports, and payroll tasks
- Monitor equipment maintenance and coordinate repairs as needed
- Ensure compliance with all employment laws and company policies
Benefits
- Salary starting at 40K+
- Bonus opportunities
- Paid training
- Health insurance options
- Career advancement opportunities
Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.