Team Leader: Job Description
We’re looking for a dedicated and values-driven Team Leader who embodies Chick-fil-A’s culture of service and leadership. This role requires someone with a servant’s heart—someone who thrives on helping others succeed, leads with integrity, and approaches every task with energy and purpose.
As a Team Leader, you’ll play a key role in supporting senior leadership with daily operations, ensuring team accountability, and maintaining our standards of operational excellence and guest experience.
Your primary focus will be twofold: ensuring smooth and efficient restaurant operations, and coaching and developing team members to grow personally and professionally. You’ll set the example through your actions—leading with care, enthusiasm, and excellence so others are inspired to follow.
Team Leader: Core Responsibilities
Coaches: CFA Standards and Culture
- Coaches brand standards
- Coaches food safety and quality standards
- Coaches positional excellence expectations
- Coaches and oversees restaurant cleanliness and safety
- Coaches Team Members on training standards
Creates: Game Plan and Area Environment
- Creates consistency in daily operations, i.e., positive atmosphere, unified teamwork, organized environment, and fast and friendly service
- Creates area action plan
- Creates communication clarity
- Consults area lineups for DT, FOH, and/or Kitchen
Solves: Area Problems
- Assesses area’s business results
- Assesses cash management flow and accountability
- Assesses POS data and results
- Solves operational hindrances to guest experience
Team Leader: Key Qualifications and Requirements
- Ability to succeed in an extremely fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant assistant manager and/or restaurant manager is preferred but not required
Additional Requirements
- Smile
- Create and maintain eye contact
- Speak warmly and enthusiastically
- Must have reliable transportation
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- 100% Tuition covered contingent upon acceptance into Point University
Work schedule
- Weekend availability
Supplemental pay
- Bonus pay
- Tips
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Paid training