Shift Lead

Full-timePart-time

$17.50 - 19.00 per hour

Dogtopia

Now Hiring: Shift Lead

Dogtopia of Sacramento – Nimbus Winery

Love dogs and have a passion for leading a team? Dogtopia is looking for a dependable, motivated, and organized Shift Lead to help oversee daily operations, support our team, and deliver exceptional care for our dogs and pet parents.

As a Shift Lead, you’ll lead by example, keep your shift running smoothly, and help ensure our safety, cleanliness, and customer service standards are met. This is a hands-on role that includes supporting playrooms, assisting at the front desk, coaching team members, and responding to the needs of the business throughout the day.

What We Offer

The opportunity to bring your dog to work after successfully completing training and meeting eligibility requirements
A fun, supportive team environment
Competitive wages and flexible scheduling
Career advancement based on performance
Training and additional certification opportunities
Valuable experience in leadership, customer service, and daily business operations

What You’ll Do

Lead & Support the Team

Guide daily shift activities and communicate priorities clearly.
Assign tasks and coordinate room coverage, breaks, and transitions.
Lead shift huddles and share important dog, pet parent, and operational updates.
Coach team members on procedures and provide constructive feedback.
Ensure assigned duties and opening, closing, and cleaning checklists are completed.
Jump in where needed, including supervising playrooms, running dogs, and assisting the front desk.

Maintain Safety & Quality of Care

Monitor playroom operations and reinforce safe dog handling and supervision practices.
Ensure team members follow care instructions and established safety procedures.
Recognize and promptly communicate dog health or behavior concerns.
Ensure incidents and concerns are documented accurately and reported to management.
Help the team respond to unexpected situations according to training and company procedures.
Maintain clean, organized playrooms, boarding areas, and shared spaces.

Support Pet Parents & Front Desk Operations

Create a welcoming experience for every pet parent.
Assist with check-ins, pickups, reservations, and payments.
Answer questions about daycare, boarding, spa services, pricing, and wellness plans.
Support timely lead follow-up and Meet & Greet scheduling.
Help maintain accurate records, including vaccination information and care notes.
Address routine customer concerns professionally and involve management when needed.

Keep the Shift Running Smoothly

Adjust team assignments as needs change throughout the day.
Help coordinate daycare, boarding, feeding, and other scheduled care.
Monitor supplies and communicate shortages or equipment concerns.
Keep management informed of staffing needs, incidents, and unresolved issues.
Provide clear handoff notes so the next shift is prepared.

What We’re Looking For

Previous leadership, shift lead, or team training experience preferred
A love for dogs and a strong commitment to safety
The confidence to give clear direction and hold team members accountable respectfully
Strong communication, organization, and problem-solving skills
A calm, professional approach in a busy environment
Dependability, initiative, and consistent follow-through
Comfort working hands-on with dogs and supporting all areas of the facility
Availability to support opening, closing, weekend, and holiday shifts as scheduled

Our Dogtopia Values