Chick-fil-A Highlands Ranch Town Center
Shift Manager Position
Vision Statement:
At Chick-fil-A Highlands Ranch Town Center, our vision is to be a pillar of our community and cultivate a culture of integrity, service, and excellence. We are committed to fostering an environment where every team member is valued, empowered, and inspired to lead with purpose.
Role Summary:
As a Shift Manager, you are a pivotal leader in our restaurant operations. This role is designed for individuals who demonstrate a passion for leadership, operational excellence, and team development. Under the guidance of management, you will oversee daily operations, mentor team members, and ensure an exceptional guest experience.
Core Responsibilities:
- Operational Leadership: Manage daily shift operations, including overseeing team member performance, ensuring adherence to quality standards, and maintaining a clean and safe environment.
- Team Development: Mentor and coach team members, providing constructive feedback and fostering a culture of continuous improvement.
- Guest Experience: Address and resolve customer concerns, ensuring every guest leaves with a positive impression.
- Administrative Duties: Complete daily operational checklists, manage cash handling procedures, and ensure compliance with company policies.
- Safety & Compliance: Enforce safety protocols and food safety standards, ensuring a secure environment for both team members and guests.
- Break Management: Oversee and manage team member breaks, ensuring compliance with labor laws and maintaining operational efficiency.
Leadership Expectations:
- Integrity: Uphold the highest standards of honesty and ethical behavior in all interactions.
- Servant Leadership: Lead by example, prioritizing the needs of others and fostering a supportive team environment.
- Communication: Exhibit strong verbal, written, and electronic communication skills, facilitating clear and effective interactions.
- Problem-Solving: Demonstrate the ability to identify issues, analyze situations, and implement effective solutions.
- Accountability: Take ownership of responsibilities and outcomes, holding oneself and others accountable to high standards.
Qualifications:
- Experience: Minimum of 1 year in a supervisory or leadership role within the restaurant or hospitality industry.
- Availability: Flexible schedule with availability to work evenings, weekends, and holidays as needed.
- Skills: Strong organizational skills, attention to detail, and proficiency in basic computer applications.
- Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs.
Compensation & Benefits:
- Hourly Rate: Competitive pay based on experience.
- Professional Development: Access to leadership opportunities.
- Health benefits and retirement plans available.
