Do you want to elevate your professional and personal growth?
At Chick-fil-A Horn Lake, our vision is to "Provide uncommon hospitality to everyone we serve". We seek a true leader to help us grow internally and externally. We aim to become the best restaurant in our market and are seeking motivated individuals who are results-driven and strive for excellence. This opportunity will help develop individuals for their entrepreneurial ventures, as well as prepare them for the opportunity to be a Chick-fil-A Operator or Chick-fil-A Staff member.
Position Overview
The Back of House Director is responsible for the team's actions and the business's overall reputation. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many individuals attracted to this position aspire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term career within our local stores. We are seeking a results-oriented individual who aspires to be part of a high-performing business and team. The Operations Director position is the first step into management within our organization.
Qualifications
- Ability to troubleshoot, problem solve, and make quick decisions daily
- Set goals and motivate a team towards achieving those goals
- Proven ability to recognize strengths and passions in others
- Desire to develop people of all ages and skill levels
- Ability to work in a fast-paced, high-volume environment
- Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
- Dedicated to customer service
- Proven leadership skills
- Desire to grow and develop as an individual
- Strong business acumen
- Demonstrated ability to manage multiple projects and prioritize time
- Proven ability to drive an area of business and achieve significant results with minimal supervision
- Computer proficiency, including email, Microsoft Suite applications, and data analysis reports
- Additional Information: This role requires a one-year minimum commitment to working evenings on the 2 pm - 11 pm shift. This experience prepares an individual for a potential position change in the future. This position is based on a 45-hour work week.
Responsibilities
- Ensure proper Chick-fil-A training and standards are taught and maintained, resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluations.
- Lead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and information.
- Keep the store in like-new condition through equipment and facilities maintenance.
- Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
- Maintain 82% or above in key Customer Experience Monitor (CEM) categories
- Partner with the Human Resources department to interview and select top talent
- Coach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)
- Build talent pipelines within the team, recognizing and developing individuals with leadership potential
- Provide fair, objective, and constructive performance feedback
- Build team culture and morale
Requirements
- Be at least 21 years of age
- 1-3 years of leadership experience
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 10-65 lbs regularly
- The ability to stand for long periods
- Bachelor's degree preferred but not required
- Previous Chick-fil-A experience preferred, but not required
Benefits
- Competitive salary
- Medical insurance
- 1 free break meal per shift
- Employee discount
- Bonus with the completion of assigned goals being met
- Paid leadership training and development opportunities
Work schedule
- 8 hour shift
- 10 hour shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount