Company Intro
Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!
Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking an energetic Assistant Operations Manager to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.
www.visitlafayettehotels.com
Job Summary
The Assistant Operations Manager is an integral part of the hotel's operations. From front desk to guest services to food and beverage assistance, the Operations Manager is the face of the hotel. Responsible for professional and efficient management of guest services and reservations, the Operations Manager will focus on maximizing room revenue while ensuring guest satisfaction. Our goal is to ensure our guests' stay exceeds their expectations. This position is a great opportunity to further your hospitality career.
Daily Duties
- Maintain a presence at the front desk including covering desk shifts
- Train schedule, supervise and coach front desk staff to develop a strong team
- Reservation and revenue management including selling skills, rate management, deposits, room requests and third party bookings
- Ensure guest satisfaction including handling guests complaints, specific requests and follow up
- Implement front office policies and procedures to ensure efficient and effective operations
- Daily communication with Front Desk team, department heads, GM and Corporate team
- Assist in the daily operations of all hotel departments as needed including front office, housekeeping and maintenance
- Assist with group related activities as needed including inquiries, contracts, arrivals, departures, food and beverage events, billing and follow up
- Coordinate and communicate with other departments to ensure guests are well informed and well taken care of during their stay
- Advise and assist General Manager
- Other responsibilities as assigned
Requirements & Qualifications
- 2 year degree or equivalent education/hospitality experience
- Ability to solve guest issues with professionalism
- Ability to complete administrative duties in a timely manner
- Ability to promote positive morale and a friendly attitude
- Team Player
- Friendly and service oriented attitude
- Able to stand on feet for up to 8 hours
- Able to read and write English
- Intermediate computer skills
- High School Degree
- Weekends and holidays may be required based on business volumes
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Lafayette Hotels is an equal opportunity employer.
Work schedule
- Weekend availability
- 8 hour shift
- 10 hour shift
- Holidays
- Day shift
- Overtime
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
- Profit sharing
- Mileage reimbursement