We seek a dedicated and driven individual to join our team as an operational leader at our organization. This role is pivotal in maintaining our commitment to exceptional customer service, operational excellence, and team development. If you embody integrity, a strong work ethic, and a passion for leadership, we invite you to apply and grow with us.
Responsibilities:
- Oversee daily operations to ensure efficiency, quality, and alignment with organizational goals
- Champion a customer-centric approach by continuously improving processes, service quality, and overall customer experience based on feedback and performance insights
- Develop and implement operational strategies, policies, and procedures
- Lead, coach, and develop team members to drive performance and engagement
- Monitor key performance indicators (KPIs) and use data to inform decision-making
- Identify process improvement opportunities and drive continuous improvement initiatives
- Manage budgets, resources, and cost controls to optimize performance
- Collaborate cross-functionally to support business objectives and resolve issues
- Ensure compliance with company standards, regulations, and safety requirements
- Drive accountability and foster a culture of operational excellence
Background Profile
- A proven leader who is passionate about developing others and building strong, healthy teams
- Bachelor’s Degree (preferred, but not required)
- Interest or experience in building or improving systems
- A big-picture thinker who can see what needs to be built and is willing to grow into creating systems over time
- Someone who takes ownership, follows through, and is motivated by impact
- Passion for Chick-fil-A’s values and commitment to excellence
Requirements:
- Proven track record of team leadership, with a focus on coaching and developing others.
- Exceptional communication skills and the ability to build strong relationships with team members and customers.
- Strong organizational and problem-solving abilities.
- Ability to thrive in a fast-paced and dynamic work environment.
Benefits:
- Competitive salary commensurate with experience and qualifications.
- Comprehensive training and development opportunities.
- Career growth potential within a supportive and values-driven company.
- Access to benefits such as healthcare options and retirement savings plans.
- Enjoy a positive work culture that values teamwork, respect, and community involvement.
About Us:
At Chick-fil-A, we pride ourselves on serving delicious food with unparalleled hospitality. We are committed to creating a nurturing environment where our Team Members can flourish both personally and professionally. Join our team and be a part of a company that values integrity, hard work, and making a positive impact in our community.
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Referral program
- Employee discount
- Paid training