Position Overview
We are seeking a leader who is passionate about building strong teams, developing people, and creating a culture where individuals thrive. This role is responsible for recruiting top talent, leading training initiatives, and supporting team members throughout their growth journey.
This is a hands-on leadership role. The HR/Training Coordinator is not only responsible for HR and training functions but is also an active operational leader within the restaurant. The ideal candidate understands how to step into the business during shifts, lead from the front, and support the team wherever needed.
Responsibilities:
Operational Leadership
- Oversee daily operations to ensure efficiency, quality, and alignment with organizational goals
- Actively work in operations and lead shifts as needed
- Demonstrate the ability to perform and support all positions within the store
- Recognize when to step in and support the team to ensure smooth operations
- Lead, coach, and direct the team during shifts to drive success
- Set the standard for performance, urgency, and guest experience
- Collaborate cross-functionally to support business objectives and resolve issues
- Drive accountability and foster a culture of operational excellence
Recruiting & Hiring
- Conduct interviews and candidate assessments to identify top talent
- Support and improve recruiting strategies and interview processes
- Collaborate with the Talent Director to meet Organization's hiring needs
Onboarding & Training
- Lead some onboarding and orientations for new team members
- Provide weekly check-ins with new team members to support development
- Follow up with new hires at the 30-day mark
- Train the team during new product rollouts
- Coach and develop trainers and team members
Team Development & Coaching
- Champion a customer-centric approach by continuously improving processes, service quality, and overall customer experience based on feedback and performance insights
- Monitor team performance and identify training gaps
- Provide ongoing coaching and feedback to team members and trainers
- Help develop leadership capabilities within the team
- Assess trainer potential and support their growth
- Identify process improvement opportunities and drive continuous improvement initiatives
HR Administration & Compliance
- Ensure onboarding paperwork is completed and filled out properly
- Maintain up-to-date knowledge of labor laws and compliance requirements
- Ensure all required labor law postings and safety standards are met
- Review and maintain current store and organizational policies
- Ensure disciplinary actions are documented accurately and on time
Strategy & Collaboration
- Partner with the Talent Director to improve training and hiring systems
- Contribute ideas to enhance organizational development and effectiveness
- Assist in identifying and planning for the Organization's needs
Core Competencies
- Experience in recruiting and selecting employees
- Strong knowledge of employment law and HR best practices
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to analyze performance data and make informed decisions
- Knowledge of performance management and evaluation techniques
- Ability to coach, develop, and lead others
- Strategic thinking and organizational development mindset
- Strong operational leadership and shift management ability
Background Profile
- A proven leader who is passionate about developing others and building strong, healthy teams
- Bachelor’s Degree (preferred, but not required)
- Interest or experience in building or improving systems
- A big-picture thinker who can see what needs to be built and is willing to grow into creating systems over time
- Someone who takes ownership, follows through, and is motivated by impact
- Passion for Chick-fil-A’s values and commitment to excellence
Requirements:
- Proven track record of team leadership, with a focus on coaching and developing others.
- Exceptional communication skills and the ability to build strong relationships with team members and customers.
- Strong organizational and problem-solving abilities.
- Ability to thrive in a fast-paced and dynamic work environment.
Benefits:
- Competitive salary commensurate with experience and qualifications.
- Comprehensive training and development opportunities.
- Career growth potential within a supportive and values-driven company.
- Access to benefits such as healthcare options and retirement savings plans.
- Enjoy a positive work culture that values teamwork, respect, and community involvement.
About Us:
At Chick-fil-A, we pride ourselves on serving delicious food with unparalleled hospitality. We are committed to creating a nurturing environment where our Team Members can flourish both personally and professionally. Join our team and be a part of a company that values integrity, hard work, and making a positive impact in our community.
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Referral program
- Employee discount
- Paid training