Adventure Experience Associate
Role Summary
As an Adventure Experience Associate, you are the first and last impression for our guests.
Your role is to make every customer feel welcome, supported, and excited for their off-road
adventure. You’ll guide them through reservations and paperwork, perform vehicle and helmet
checkouts, and ensure our machines are prepped and ready for the trail. This role blends
customer service with hands-on operations, making it perfect for someone who’s personable,
detail-oriented, and not afraid to jump in where needed.
Responsibilities
● Greet and assist guests in person and over the phone, handling reservations and
answering questions with a positive, energetic attitude.
● Complete required rental paperwork and walk guests through policies, procedures, and
safety requirements.
● Perform customer check-ins and check-outs, ensuring machines are washed, prepped,
and ready before and after every rental.
● Perform vehicle and equipment checkouts using inspection checklists.
● Assist guests with helmet fittings, gear, and ride preparation.
● Wash, clean, and restock vehicles, helmets, and gear to ensure top-notch presentation
for the next guest.
● Maintain the cleanliness and organization of the rental area, including the wash bay and
storage spaces.
● Support day-to-day operations by restocking supplies, assisting with customer
check-ins/outs, and jumping in where demand calls.
● Provide exceptional customer service to create memorable guest experiences.
Qualifications
● Friendly, outgoing personality with strong communication skills.
● Ability to stay positive and professional in a fast-paced, outdoor environment.
● Comfortable with both customer-facing tasks and hands-on operational work.
● Reliable, responsible, and detail-oriented.
● Ability to lift 30+ lbs and work outdoors in varying conditions.
● Previous customer service or hospitality experience is a plus, but not required.
Why Join Us?
● Be part of a fun, energetic team that helps guests create unforgettable outdoor
adventures.
● Gain hands-on experience in customer service, operations, and powersports.
● Competitive hourly pay plus an opportunity for our corporate SMILES Pay.
● Work outdoors with top-of-the-line off-road vehicles and equipment.
Work schedule
- Weekend availability
- 10 hour shift
- 8 hour shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) matching