Healthy Happy Homes - Urgent Hiring for a Operations & Sales Support Specialist
Are you searching for a supportive and motivating work environment where your efforts truly make a difference? Do you want to be part of a team that values your growth and well-being every day?
At Healthy Happy Homes (HHH), we believe that a happy team leads to happy homes. Join us as a highly skilled Operations & Sales Coordinator and enjoy a fun, loving workplace that prioritizes your success. You'll gain valuable administrative and business operations experience while keeping our field teams thriving and ensuring a seamless, high-quality experience for our clients. Plus, enjoy excellent benefits and opportunities to grow with us!
Key Responsibilities
Communication & Information Flow
- Inbox Monitoring: Manage company communication channels during business hours and conduct light, structured off-hours monitoring for urgent items (fully compensated).
- Staff Correspondence: Maintain open lines with field technicians and distribute a daily evening update with schedules, routes, and job notes.
- Inbound/Outbound Routing: Direct incoming client calls, texts, and emails to the right team members and track unresolved items.
- Operational Reporting: Submit clear daily, weekly, and monthly summaries of completed tasks, schedules, and critical updates.
Daily Job Monitoring & Technician Support
- Real-Time Tracking: Observe active jobs and track technician schedules to ensure timely arrivals and smooth completions.
- Route Flow Management: Identify job delays in real time and evaluate how they impact the rest of the day's schedule.
- Proactive Alerts: Keep management, staff, and clients updated regarding any potential schedule conflicts or timing changes.
- Schedule Adjustments: Modify schedules on the fly for cancellations or extensions, and document recurring route issues.
Customer Relations & Sales Support
- Client Care: Professionally handle client inquiries, scheduling requests, and service complaints.
- Growth Support: Field inbound sales opportunities, nurture pipeline leads, and run outbound follow-up campaigns.
- Rate Adjustments: Review underpaying accounts, communicate rate adjustments using company talking points, and track retention.
Office Operations & Employee Relations
- Inventory Control: Track physical office inventory and submit timely purchase orders to prevent supply shortages.
- Logistical Support: Maintain standard operating procedures (SOPs), organize physical job binders, and manage basic facility needs.
- Culture & Engagement: Log employee attendance, help schedule reviews, track milestones (birthdays/anniversaries), and prepare meeting agendas.
Why You'll Love Working Here
- Balanced Schedule: Consistent Monday to Friday shift schedule with structured, fully compensated compensation for any necessary off-hours monitoring.
- Welcoming Environment: Onsite role in an enthusiastic team environment that celebrates milestones and rewards hard work.
- Great Benefits: Paid time off, 401k with matching, and a rewarding referral program.
- Earn Extra: Bonus pay opportunities to recognize your SALES excellence.
Qualifications
- Experience & Education: High school degree or equivalent; previous experience in dispatch, scheduling, or administration is a plus.
- Core Skills: Strong multitasking, organization, and communication skills paired with a positive attitude.
- Detail-Oriented: Motivated by accuracy when managing inventory, adjusting schedules, or tracking data.
- Adaptable: Quick on your feet and comfortable adjusting routes in a fast-paced environment.
What You Will Gain
- Comprehensive experience in business operations, logistics, and dispatch team coordination.
- Professional skills in customer success, client retention, and sales pipeline management.
- Growth opportunities within a supportive company focused on continuous improvement.
Location: Healthy Happy Homes 1490 Lafayette St, Denver, CO 80218, USA
If you are a talented and motivated individual ready to join a deliciously fun and caring team, apply now to become part of Healthy Happy Homes and help us create happy homes everywhere!
Work schedule
- 8 hour shift
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- 401(k)
- 401(k) matching
- Referral program
- Other