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This position is 100% on-site.
Summary:
The Express Assistant Service Manager promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.
Schedule:
Our Service Department has implemented an Alternative Workweek Schedule for this position. Here’s how it works:
- You will have a 4-week rotating schedule.
- For three weeks, you will work 4 days each week for 10 hours each day.
- For one week, you will work 3 days for 10 hours each day, and one day for 9 hours.
- This schedule repeats every 4 weeks.
Benefits of this schedule include:
- 3 days off per week
- Fewer workdays = fewer commutes
- Predictable schedule
Essential Duties include the following; however, other duties and responsibilities may be assigned.
- Manages the vehicle service repair process from the moment the guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
- Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicle
- Presents a service menu of recommended maintenance services to the guests
- Promotes the sales of, and provides, estimates for labor, parts, and accessories
- Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
- Properly, thoroughly, and legibly writes repair order for all guest services
- Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Maintains communication with guests regarding any changes in the estimated and/or promised time.
- Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
- Answers guest questions over the phone, internet and in person.
- Establishes long-term positive relationships with guests.
- Performs other specific administrative functions as directed by service management.
- Achieves the production and guest satisfaction objectives set by management.
- Maintains a professional appearance at all times.
- Maintains high ethical standards in all actions.
Hourly rate of $20.00 per hour.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The individual should possess:
- High School diploma or equivalent desired.
- Minimum of two (2) years of automotive diagnostic experience.
- Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their applications.
- Ability to operate manual transmissions vehicles; determining causes of operating errors and deciding what to do about it.
- Read and interpret documents such as operating and maintenance instructions and procedures manuals.
- Must be self-motivated and able to follow direction and able to work independently or as a team.
- Excellent communication and time management skills.
- Excellent verbal and written communication skills.
- Ability to multi-task projects, establish priorities, work independently and organize effectively.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
- Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
The above job description is only intended as a summary of the position’s responsibilities and does not include all duties that may be required to satisfactorily perform the job.
Penske Toyota is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee discount