Job Overview:
As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry.
Key Responsibilities:
- Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
- Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
- Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
- Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
- Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
- Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
- Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
- Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
- Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Previous experience in sales, customer service, or the automotive industry preferred.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using CRM software and Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment while maintaining a high level of customer service.
Physical Demands:
- Ability to sit or stand for extended periods.
- Occasional light lifting and carrying of materials.
Compensation:
- Competitive base salary plus commission.
- Benefits package (medical, dental, vision, etc.)
- Paid time off and holiday pay.
Working Conditions:
- Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).
Work schedule
- 8 hour shift
- Monday to Friday
- Day shift
Supplemental pay
- Commission pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching