Position Overview:
Leaders are responsible for supporting Directors and Executive Directors in executing daily operations, developing Team Members, and ensuring every guest receives a remarkable experience.
Available leadership positions include both Team Leader and Director.
All leadership candidates will complete operational training and demonstrate proficiency in Chick-fil-A standards before progressing into greater leadership responsibility.
Key Responsibilities:
Operational Excellence
- Lead day-to-day restaurant operations in a high-volume environment
- Execute Chick-fil-A systems, procedures, and food safety standards
- Ensure speed, accuracy, cleanliness, and quality expectations are met
- Open and/or close the restaurant and serve as a key holder when assigned
- Monitor labor, productivity, and operational performance throughout shifts
- Assist with cash handling, drawer counts, and end-of-day procedures
Team Development
- Coach Team Members through real-time feedback and accountability
- Model Chick-fil-A standards, values, and culture
- Recognize and encourage team performance
- Assist with performance conversations and behavioral coaching
- Help build future leaders within the organization
Guest Experience
- Deliver genuine hospitality and create emotional connections with guests
- Respond immediately and respectfully to guest concerns
- Maintain a welcoming, positive environment
- Uphold Chick-fil-A's standards of service excellence
Leadership Expectations
- Lead by example at all times
- Demonstrate ownership and personal accountability
- Communicate effectively with guests and Team Members
- Remain calm and decisive under pressure
- Foster teamwork and a positive culture
- Support restaurant goals, initiatives, and vision
Qualifications:
Required
- Positive attitude and servant leadership mindset
- Strong work ethic and sense of urgency
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
- Desire to coach, develop, and serve others
- At least 18 years of age
Preferred
- Previous leadership experience
- Restaurant, hospitality, retail, or customer service leadership experience
- Experience leading shifts, training employees, or managing performance
Availability Expectations:
- Minimum average of 25 hours per week
- Available during lunch (11am–2pm) and/or dinner (5pm–8pm)
- Available on both Friday and Saturday
- Available at 5am at least one morning per week
- Available until 11pm at least two nights per week, one of them being Friday or Saturday
Benefits:
- Competitive pay
- Leadership development and coaching
- Clear growth path within the organization
- Scholarship opportunities
- Flexible scheduling
- Sundays off
- Employee meals and discounts
- Health, dental, vision, and life insurance opportunities (full-time eligible positions)
- 401(k) opportunities (full-time eligible positions)
- Paid training
- Positive, growth-focused culture
What Success Looks Like:
Successful leaders at Chick-fil-A Southport Road:
- Consistently model our Vision, Values, and Mission
- Hold themselves and others accountable
- Develop future leaders
- Create remarkable guest experiences
- Execute with excellence even during high-pressure situations
- Build trust with Team Members through servant leadership
- Protect and strengthen the culture of the restaurant
If you are passionate about serving others, developing people, and growing as a leader, we'd love to meet you. Apply today and begin building a career with purpose at Chick-fil-A Southport Road.
“We’re not just looking for people who can run a shift—we’re looking for leaders who can influence lives.”
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee discount
- Paid training