The District Manager (DM) is responsible for overseeing multiple designated stores within a region. The DM is ultimately responsible for ensuring the highest level of customer service throughout each assigned store; while being a role model and leader. The DM must be able to solve problems, make informed decisions, manage the workforce and manage time wisely in order to achieve maximum performance results.
Primary Duties and Responsibilities:
- Manage sales and operations of multiple units.
- Work with both vendors and Store Managers to ensure all sites within the area are clean, adequately stocked, organized and well-kept, in order to provide a positive customer experience.
- Collaborate with Store Managers regarding store conditions and expectations, while holding management and team members accountable.
- Maintain a high level of customer service through daily interactions with customers, team members, and vendors.
- Recruit, hire, train and mentor the management staff for the assigned area.
- Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of the program at each location.
- Administer company policies and develop short and long range goals and objectives.
- Control expenses and oversee payroll budgets.
- Review and influence the profit and loss statement.
- Manage employee relations issues, along with the guidance of the Human Resources Manager.
- Serve as a key player in loss prevention, internal theft and inventory shrink.
- Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.
- Motivate, encourage and challenge all store employees.
- Appropriately delegate tasks to Store Managers and following-up as necessary.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Ensure execution of the safety, security and retail operations policies and procedures.
- Analyze results and trends in store business and develop action plans to improve store performance.
- Monitor competition in all areas of the company, including fuel and inside sales.
- Promote future growth by executing company strategies.
- Effectively communicate company strategies and initiatives to Store Managers and store employees.
- Communicate any store issues to the appropriate channels.
Minimum Knowledge, Skills, and Abilities:
- Bachelor's degree in Business Administration, Sales, Marketing or related field required.
- 3-5 years of experience supervising others required, preferably in the convenience store, fast food, restaurant, or retail operations field
- Convenience store or multi-unit management experience preferred
- Food Service experience preferred, preferably at the managerial level
- Must have a valid driver’s license
- Reliable Transportation is a must
- Successful completion of store training
- Computer-literate with experience in Microsoft Office
- Strong focus on customer service and working with people
- Strong commitment to teamwork
- Strong leadership, team building, and managerial skills
- Strong communication skills, with the ability to effectively communicate with employees, customers and vendors
- Strong analytical and organizational skills, detail-oriented
- Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
- Flexible and adaptable to change
- Ability to handle difficult situations professionally
- Ability to lift up to 50 lbs.
- Ability to be on call, work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Work schedule
- Weekend availability
- Monday to Friday
Benefits
- Employee discount
- Paid training