The Shift Lead at Kingston FSU assumes a leadership role and responsibility for the restaurant's operations. The Shift Lead serves as an example for other Team Members, exemplifying the Core Values and 2nd Mile Service. Shift Leads step into a leadership role by handling guest complaints delicately, alleviating pressure from the person in charge and management, serving as a resource and guide for Team Members, and leading the floor area for which they are responsible. Shift Leads will complete training provided via Pathway and/or Senior Management. This will also provide the foundation for growth potential and ensure all guests receive signature Chick-fil-A service and food. We are passionate about our core values:
Community - We foster inclusivity and create a welcoming space for all
Hospitality - We are committed to going above and beyond for our guests to create exceptional experiences. 2nd mile service mentality
Excellence - We strive for continuous improvement and uphold the highest standards in all aspects of the business.
Enjoyable Food - We deliver consistently high-quality food to our guests.
Respect - Treat team members, guests, and all that come in contact with our restaurant with fairness, kindness, and dignity in every interaction.
Shift Leader Responsibilities:
Leading Daily Operations
- Oversee and ensure smooth operations and guest experience during assigned shifts
- Monitor workflows in the kitchen and front counter
- Troubleshoot any operational or customer service challenges
- Manages team members' shifts, breaks, and rotations
- Hands-On Management: Actively participate in all aspects of operations, including food prep, order fulfillment, and customer interactions, to set the standard for excellence.
Team Leadership
- Deploy team members efficiently based on business needs.
- Train and coach team members to uphold Chick-fil-A standards.
- Motivate team members and foster a positive work environment.
- Go-to person for the person in charge, able to independently monitor operations and Team Members
Customer Service
- Ensure guests receive exceptional service and hospitality.
- Handle customer complaints and escalate issues when necessary.
- Ensure accuracy and speed of service meet company standards.
Operational Tasks
- Open and close the restaurant according to procedures.
- Manage cash drawers and handle daily cash reconciliation.
- Assist with inventory checks and communicate stock needs.
- Complete the required number of eRQAs or QIV Focus Area checks during the shift
Safety and Compliance
- Enforce food safety regulations and maintain cleanliness.
- Ensure all team members follow Chick-fil-A policies and procedures.
Reporting
- Document shift details, including performance, challenges, and goals.
- Provide feedback to management for continuous improvement
- Ensures team members are correctly clocking in and out of shifts within compliance standards
Qualifications and Requirements:
- At least 21 years of age
- At least 2 years of managing employees
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other
- Paid time off