Shift Leads are responsible for overseeing daily store operations during assigned shifts, ensuring exceptional customer service, maintaining product quality, and supporting team members. This role acts as a bridge between staff and management, helping create a positive, efficient, and upbeat work environment aligned with the Playa Bowls brand. The job entails: prepping fruit, making frozen fruit bases; smoothies; juices; smoothie bowls, taking customer orders, cleaning work stations, and executing effective customer service.
BENEFITS
- Flexible Hours (we work with your school schedule)
- Employee Discounts (across all Playa Bowls locations)
- Fun work environment
- 4 free Playa work shirts
- Employee Meal Plan while on shift
- Career growth opportunities
- $15 base pay + Cash and Credit Card Tips
RESPONSIBILITIES
- Consistently checking products to ensure consistency and quality
- Investigate and resolve customer complaints regarding food quality, service, and accommodations
- Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure company standards
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Maintain food and equipment inventories
- Train new employees and evaluate employee performances
- Cash register counts
- Adhere to opening and closing procedures and maintain accompanying records
REQUIREMENTS
- Must at least be over the age of 18
- Must be able to lift over 25 pounds
- Previous managerial experience
- Critical thinking skills
- Communication and active listening skills
- Ability to lead a shift with anywhere between 2-6 team members
- Ability to work at least 20+ hours weekly
- Must have working Smart Phone
- Must have open availability (morning, evening, afternoon & weekends)
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Tips
- Bonus pay
Benefits
- Flexible schedule
- Employee discount
- Paid training
- Other