About the Role

At Sticky's, an Assistant General Manager works in tandem with the General Manager of our restaurants to lead our teams and uphold company values and standards. Assistant General Managers are enlightened leaders who work through their team to deliver the best damn chicken fingers and create an inclusive, fun, and exciting environment for every guest. The Assistant General Manager is required to regularly and customarily support the General Manager in managing the overall operation of the store with direction from the General Manager. A majority of time is spent supervising and working the service floor with the workforce, ensuring customer satisfaction and product quality, managing safety and security within the store, and executing administrative tasks as delegated by the General Manager. The incumbent is responsible for modeling and acting in accordance with Sticky’s core values and guiding principles at all times.

Responsibilities

• Displays a customer-comes-first mentality and ensures the team delivers exceptional customer service to all guests.
• Takes direction from the General Manager in completing GM level tasks when delegated, including but not limited to banking, scheduling, inventory, food purchases, and other administrative tasks.
• Ensures smooth operations by planning, delegating, and clearly communicating responsibilities to staff and providing coaching and feedback as needed.
• Maintains high standards of food quality ensuring food safety, proper food handling, FIFO, and all health, safety, and sanitation guidelines.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where all crew members are valued, respected, and recognized, and acknowledges individual and team accomplishments and focuses on the professional development of all team members.
• Ensures staff maintains their workspaces cleaned and organized, checklists are being followed, dining rooms are kept clean, bathrooms are cleaned consistently, kitchen equipment is cleaned and sanitized, opening and closing procedures are followed, and detailed cleaning occurs as needed.
• Monitors restaurant equipment and ensures maintenance schedules are adhered to.
• Uses all operational tools to plan for and achieve operational excellence in the store. Included are budget focused scheduling, weekly p&l, quarterly business reviews, cash management and inventory management in tandem with the General Manager
• Supports the General Manager in recruiting, interviewing, hiring, training, retaining, and developing a team of all top performers.

Skills + Qualifications

• 1+ years of experience in restaurant management in a fast-paced, high-volume environment.
• Approachable and intelligent leader who is able to motivate, manage, and develop a strong and diverse team.
• An energetic and positive attitude, and a passion for delivering high quality and fresh food to our guests.
• You have strong interpersonal communication skills, both written and oral; you are able to listen to both specific guest feedback and requests and provide feedback and guidance as well as escalate any issues that might arise.
• Excellent ability to follow established procedures and guidelines to deliver consistent, high-quality food to our customers.
• You are decisive and confident; you are able to make decisions quickly after due diligence and assessing all options.
• You are organized, observant, and focused on the tasks at hand and delegate appropriately.
• You have strong and effective problem solving skills, organizational, and team building skills.
• Must be willing to work 45 hours a week with a rotating schedule.
• Must be willing to work nights and weekends.
• Must be comfortable working in a kitchen environment and comfortable using a knife.
• Must be able to lift up to 25 lbs.

At Sticky’s we don’t just accept diversity - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Sticky’s is proud to be an equal opportunity workplace.