Dunkin' Restaurant Manager – Lead with Flavor!
Location: Groton, CT - Gales Ferry, CT - Uncasville, CT
Full-Time | Competitive Pay
About Us:
At Dunkin’, we’re all about great beverages, delicious food, and creating moments that matter. We’re looking for a passionate, driven, and energetic leader to join our team as a Restaurant Manager. If you thrive in a fast-paced environment, love leading a team, and enjoy making people smile, this is the role for you!
Perks & Benefits:
- Competitive salary
- Discounted tuition for you and your family through SNHU
- Opportunities for advancement in a growing, loved brand
What You’ll Do:
As a Dunkin' Restaurant Manager, you’ll be the heartbeat of the store, responsible for:
- Leading and motivating a high-performing team to deliver exceptional guest experiences
- Managing daily operations including inventory, scheduling, and cash handling
- Ensuring compliance with food safety, sanitation, and brand standards
- Driving sales and profitability through effective cost control and marketing initiatives
- Recruiting, training, and developing team members for growth and success
- Creating a positive, inclusive, and fun work environment
What We’re Looking For:
- 1–3 years of restaurant or retail management experience (QSR experience a plus!)
- Strong leadership, communication, and organizational skills
- A hands-on, can-do attitude with a passion for customer service
- Ability to work flexible hours, including weekends and holidays
- Fluent in English
- Basic computer skills
- At least 18 years of age (where applicable)
- Basic writing skills
- High School diploma, or equivalent
- Proficient in math and financial management
Responsibilities:
Team Environment:
- Communicate job expectations to employees
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Support the development of team members
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Help prepare and complete action plans; implement production, productivity, quality and guest service standards
- Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Drive sales goals and track results
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important activities
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies them
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from recurring
• Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action
Building Effective Teams:
• Identifies and communicates team goals
• Monitors progress, measures results and holds others
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management:
• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate
• Developing Direct Reports and Others
• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities
Developing Direct Reports and Others:
• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities
Business and Financial Acumen:
• Understands guest and competition; translates and applies own expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Join Us:
Be part of a brand that fuels the world with coffee and positivity. Apply today and bring your leadership to the next level with Dunkin’!