Overview
For over 50 years, Vann York Automotive Group has been, and continues to be a great organization to have a Rewarding career. As we continue to grow, we need to hire a Full-Time Internet Manager to join the Vann York Team.
Rewarding pay is based on knowledge, skills, and experience
Employee Perks:
- Training opportunities to enhance your skills
- PTO - Paid Time Off
- 5-Day Work Week - NO SUNDAYS!
- Weekly Pay
- Medical, Dental, and Vision Insurance
- 401(k) Investment Plan
- Career Advancement Opportunities
- Employee Discounts
Essential duties for the Role
- Essential Duties include the following. Other duties may be assigned.
- Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
- Has thorough knowledge of all dealership products and services.
- Satisfies the transportation needs of Internet-generated customers.
- Sells/leases and delivers a minimum # of units per month as designated by manager.
- Directs customers to product information resources, including those available on the Internet.
- Assists customers in selecting vehicles.
- Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
- Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Handles all Internet sales inquiries personally.
- Coordinates Internet promotions with other dealership sales promotions and advertising.
- Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens and all dealership advertising.
- Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
- Works with webmaster to update the website frequently to attract new and repeat visitors.
- Takes photos of dealership inventory for use on the dealership site.
- Maintains an ongoing customer database to capture repeat business.
- Knows and understands the federal, state and local laws that govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Keeps abreast of new products, features, accessories etc., and their benefits to customers.
- Attends product and sales training as requested by sales manager.
- Schedules first service appointment.
- Attends sales meetings.
- Maintains professional appearance.
- Other tasks as assigned.
Expectations for Ideal Candidate:
- Expertise: Must be knowledgeable of services and products offered. Take opportunities to learn every day to make the department more efficient.
- Respect: Be a Vann York Mentor both on-site and in the community. Provide motivating leadership and guidance to parts team members, fostering a culture conducive to growth and productivity. Show appreciation to both customers and employees.
- Results: Set and enforce standards for growth to ensure monthly and annual goals are met. Work through department obstacles while maintaining productivity goals.
- Trust: Follow through on commitments. Communicate honestly and in a positive manner with customers, employees, vendors, and people of the community. As a Vann York Leader, you represent the organization.
- Service: Communicate and collaborate with the general manager and other department managers to overcome obstacles and find sustainable solutions. Ensure customers have been provided with excellent service and experience.
Requirements:
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Highly detail-oriented and organized
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- Experience and desire to work with technology
- Valid Driver's License
Location:
High Point NC
If you are a talented and motivated individual who is ready to take on this exciting opportunity, apply now and become a part of the Vann York Auto Group Team!
Work schedule
- Monday to Friday
- Weekend availability
Benefits
- Paid time off
- Paid training
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Other