Responsibilities
- Provide customers with a seamless Toyota service experience by maintaining clear and consistent communication from appointment scheduling through final check-out—before, during, and after their visit.
- Greet service customers and inspect their vehicle.
- Inform service customers about recommended and required maintenance, including estimated time and costs. Assist them in prioritizing repairs based on safety and urgency, while educating them on Toyota’s suggested maintenance schedule.
- Initiate the diagnosis process by asking the customer appropriate and relevant questions about their vehicle concerns and performing a visual inspection or road test.
- Monitor the status of repairs throughout the service process. Communicate promptly with customers about any updates to estimates or completion times, clearly explain associated costs and time requirements, and obtain proper authorization before proceeding with any additional work.
- Work closely with shop foreman, technicians, and parts department to ensure work is done efficiently and accurately, meeting Toyota brand and dealership standards.
- Upon completion of work, review the work order with the customer to ensure all concerns are addressed.
- Answer service phone calls and address customer concerns.
- Schedule service appointments.
- Receive and document customer complaints. Communicate with customers professionally, coordinate investigation and resolution.
- Maintain high customer satisfaction scores and provide a completely satisfying customer experience.
- Maintain clean workspace and professional appearance.
- Complete training as assigned by Toyota and dealer.
- Other tasks as assigned.
Qualifications
- Customer service experience (Required)
- Dealership experience not required
- General knowledge of vehicle mechanical operations
- Familiarity with Toyota product lineup is a plus, including Camry, Corolla, Crown, Prius, bZ4X, RAV4, Highlander, Grand Highlander, 4Runner, Land Cruiser, Sienna, Tacoma, and Tundra
- Reliable with a good work ethic and problem-solving skills
- Team player with a positive attitude
- Computer skills
- Professional appearance
- Valid driver's license and acceptable driving record (Required)
- Pre-employment screening required: candidates must successfully pass a drug screening and background check, as well as provide two forms of government ID
About Vann York Auto Group
Vann York Toyota, based in High Point, NC, is a proud member of the Vann York Auto Group. For more than five decades, Vann York has been a trusted presence in the North Carolina Triad region. Our continued success is a direct result of the dedication and talent of our team. At Vann York, we offer more than employment—we provide a place where individuals can build lasting careers.
We are proud to be growing as a business and Vann York Toyota is seeking applicants for a full-time Toyota service advisor to join our service department of dedicated professionals. This is a position with an outlined path for growth and development with employer-provided training. No auto experience is required – we will train you!
At Vann York Auto Group, we believe that culture makes a difference. Vann York Auto Group works every day to ensure that employees are satisfied with their work and motivated to maintain a career in the auto business.
Vann York Auto Group offers all employees:
- Discounts for vehicle sales and service
- Career advancement opportunities
- Tickets to local sports games
Learn more about our culture here (https://www.vannyorkauto.com/building-relationships-that-last.html).
This position pays weekly. Rewarding pay is based on knowledge, skill, and experience.
Schedule
Schedule is determined to meet company needs. Employees work five days/week, no Sundays. Lunch is provided for employees working on Saturdays.
Toyota Service department hours are:
- Monday – Friday: 7:30am – 6pm
- Saturday: 8am – 3pm
Terms
Vann York Auto Group is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Work schedule
- Monday to Friday
- Weekend availability
Supplemental pay
- Commission pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training