Position Summary
The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.
Position Type:
- Full-time
- Saturday availability Required
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Free College through University of the Cumberlands (variety of degree programs)
- Scholarship opportunities
- Competitive pay
- Free meal when working
Key Expectations:
● Lead and support CFA Colony Square’s Mission and Vision Culture
● Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and
Genuine Hospitality
● Support and influence the restaurant’s overall operational and financial goals
● Work flexible work schedules to support the restaurant’s operations and guest demands
● Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies
● Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
● Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
● Ensure that team members monitor dining room, kitchen and overall facility cleanliness
● Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines
● Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues
● Assisting with store operations as necessary - CARES + food item ordering
● Will work in either Ridley or Springfield Park store to ensure proper coverage
● Be receptive and accountable to feedback and coaching from your respective Operations Lead
Position Specific: CFA Delivery/Catering
● Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery
● Execute delivery orders if necessary to support delivery team
● Monitor driver performance, provide feedback, and implement performance improvement plans as needed
● Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.
● Prioritize exceptional customer service and resolve any delivery-related issues promptly.
● Collect and analyze customer feedback to continuously improve the delivery experience.
● Implement strategies to enhance customer retention and satisfaction.
● Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.
● Assisting and supporting kitchen staff with pick-up catering orders
● When payment is received from delivery drivers, hand to proper management
● Ensure catering orders that are ‘to be collected’, tendered upon delivery
● Support the delivery of catering orders when needed
● Stow all catering related items away upon return to the restaurant
● Maintain inventory of catering supplies
● Inform the Operations Leads of any errors with catering orders
● Coordinate execution of in store catering pick-up orders as necessary
● Serve in-store guests when not supporting the BTR (Beyond the Restaurant) Team
Skill Requirements:
●. Attention to Detail
●. Adaptive to Change
● Exceptional Customer Service
● Organization
● Ability to lift 10-50 lbs
● Sense of Urgency
● Confidentiality & Discretion of Personnel Matters
● Positive Personality
● Consistent Communication with each other and Operations Lead
● Reading Comprehension
● Crisis Prevention and Intervention
Work schedule
- Day shift
- Night shift
- Weekend availability
Benefits
- Flexible schedule
- Employee discount
- Paid training
- Mileage reimbursement
- Other