Director of Operations
The Skinny Pancake
Reports to: CEO
The Skinny Pancake is a mission-driven, multi-unit restaurant company operating across Vermont, New York and Massachusetts. We are looking for an experienced Director of Operations to lead restaurant performance, develop strong leaders and help us build a more consistent, profitable and scalable operation.
This is a strategic and hands-on role. You will partner closely with the CEO while spending significant time in our restaurants—coaching leaders, solving problems and making sure company priorities translate into strong execution.
This is not a desk job. We are looking for someone who understands what is happening in the restaurants and knows how to turn that insight into better performance.
What You’ll Own
- Overall performance of our restaurants, including sales, labor, food cost, profitability and guest experience
- Coaching and developing General Managers and field leaders
- Building accountability and stronger operating discipline across locations
- Reviewing P&Ls and operating data, identifying opportunities and driving corrective action
- Improving consistency in service, food quality, staffing, safety and operational standards
- Strengthening systems, SOPs and management practices as the company grows
- Translating company strategy into clear restaurant-level execution
- Providing the CEO with reliable visibility into restaurant performance
What Success Looks Like
You’ll know you’re succeeding when:
- Restaurants are consistently meeting or improving financial and operating goals
- General Managers understand their businesses and take ownership of results
- Guest experience and operational consistency improve
- Leadership retention and bench strength get stronger
- Underperforming restaurants have clear plans and measurable progress
- Company initiatives move from discussion to execution
What We’re Looking For
- 5+ years of progressive restaurant leadership experience
- Successful General Manager and multi-unit leadership experience
- Strong understanding of restaurant P&Ls and unit economics
- Demonstrated success improving sales, labor, food cost and profitability
- A track record of developing strong restaurant leaders
- Strong judgment, communication and problem-solving skills
- Comfort operating in an entrepreneurial, fast-moving environment
- Willingness to travel regularly among restaurant locations
About Us:
At The Skinny Pancake, we are on a mission to change the world by building a safer, healthier, and more delicious food shed while providing fun and affordable everyday enjoyment. We take pride in using fresh, local, high-quality ingredients, cooking from scratch, and creating welcoming community gathering places.
Why Join Us?
- Competitive salary range: $110,000–$140,000 +Bonus based on experience
- Participation in stock options program
- 80 hours of accrued Paid Time Off (PTO)
- Work-life balance – lead marketing initiatives while enjoying flexibility
- Medical insurance (currently Blue Cross Blue Shield) with two plan options and a company contribution
- Options for dental and vision insurance
- Free shift meals and team member dining discount
- 24/7 Employee Assistance Program (EAP)
- Health Savings Account (HSA) access
- 401(K) plan with company match up to 4%
- Community share of agriculture (CSA) match program
- The chance to shape the future of an innovative brand
- Join a leadership team that values collaboration, creativity, and making a difference while expanding our presence across Vermont, Massachusetts, and New York.
You should be equally comfortable reviewing a P&L, coaching a GM and walking a restaurant during service.
If you enjoy building strong teams, improving businesses and creating accountability without unnecessary bureaucracy, we’d like to meet you.
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other
- Mileage reimbursement