Operations Supervisor
The Operations Supervisor will execute the organization, set-up, and management of the team towards the accomplishment of the business vision and restaurant goals for the shift. They will aid the Managers & Directors in the continued development and productivity of all team members and specialists in the organization.
Basic Responsibilities:
● Shift Preparation: Execute the mentality that “Prior Preparation Prevents Poor Performance:” Be ready for shift before arrival
● Catering: Manage and execute pick up catering orders
● Opening and Closing: Complete in a safe and timely manner; ensure lights are on and alarms are off
● Board Setup: Ensure the team members are organized on the set-up board and in place to execute tasks on time
● Shift Huddles: Gather with each team member or group to ensure goals for shift are enthusiastically communicated
● Operational Excellence: Deliver a remarkable dining experience for all guests through food, cleanliness, speed, and attentive and courteous behaviors
● Sedgwick: Handle insurance/liability claims of all areas during scheduled shift and communicate the incident to the appropriate people
● Behavior and Culture: Ensure all who service the Hospitality and Quality Departments are behaving professionally and contributing to a positive work environment
● Cash Management: Ensure all systems are followed, finances are accurate and drawers are counted and “clean” for next shift; handle all back office cash and coupon management and end of day business management tasks
● Technical Support: Contact I.T. help desk for any computer related issues
● Documentation: Properly document any employee issues or disciplinary conversations
● Store Communication: Proactively communicate via team text any pressing notes regarding team members, guests, or equipment/facilities; follow up on issues post-shift to ensure proper closure
● Equipment: Ensure head-sets, iPads, and credit card readers are charged, equipment is in its proper place, and office is clean and organized before leaving
● Cleanliness/Organization: Ensure the store is always “backstage ready”; leave it better than you found it; FIFO
● Systems/Standards: Ensure all Chick-fil-A standards and store systems are being followed and executed
● Development: Teach, coach, and develop Team Members into valuable restaurant leaders
● Time Punches: Correct time punches daily to ensure they are accurate
Success Factors & Behavioral Characteristics
We will know the Supervisor is successful when we see:
● 80% minimum score on Attentive and Courteous CEM metric – measured weekly
● 80% minimum score in Overall Cleanliness CEM metric – measured weekly
● 80% minimum score in Speed of Service CEM metric – measured weekly
● 98% minimum score in Order Accuracy CEM metric – measured weekly
● 80% minimum score in Taste of Food CEM metric – measured weekly
● 75% minimum score in Overall Satisfaction CEM metric – measured weekly
● Labor cost efficiency – Top 50%
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training
- 401(k) matching