Service & Production Lead

Position Overview

Are you looking for a role where you can lead people, grow your business skills, and make a real impact every day? The Service & Production Lead role is built for someone who wants more than a paycheck. This position gives you the opportunity to lead in a fast-paced restaurant environment, develop team members, influence business results, and receive intentional coaching from experienced leaders who care about your growth.

At Chick-fil-A, leadership is not just about running shifts. It is about setting the tone, raising the standard, serving others, and helping the business get better every day. Service & Production Leads are trusted with meaningful responsibility in both the front-of-house and back-of-house operation. They help drive Operational Excellence, coach team members, solve problems, and create momentum for the team.

This role is designed for individuals who want more than just a job. Whether your goal is to grow in restaurant leadership, gain hands-on business experience, or develop the skills needed for future career opportunities, this position provides real responsibility, intentional coaching, and practical leadership development.

Leadership & Business Development Experience

The leadership development portion of this role is designed to provide real-world experience in operations, people development, culture, and business ownership.

Service & Production Leads will have opportunities to:

• Meet regularly with the Owner/Operator or senior leadership team for coaching, feedback, and mentorship
• Own, improve, and develop a specific area of the business
• Participate in conversations surrounding operations, leadership, culture, marketing, sales growth, and profitability
• Learn how key business metrics impact restaurant performance
• Lead projects and initiatives that create measurable results
• Develop problem-solving, communication, and decision-making skills through hands-on experience
• Receive feedback and coaching designed to prepare them for future leadership opportunities
• Gain exposure to what it takes to successfully lead and operate a business

This is not a shadowing role. Service & Production Leads are entrusted with real responsibility and are expected to contribute meaningful value to the organization while growing personally and professionally.

Position Type

• Full-Time
• Part-Time

Benefits

• Positive, energetic work environment where you can make a meaningful impact
• Flexible scheduling
• Closed on Sundays
• Direct mentorship from an experienced Owner/Operator and leadership team
• Intentional leadership and professional development
• Real business ownership opportunities
• Scholarship opportunities
• Competitive pay
• Pathways for future leadership advancement

Responsibilities

• Participate in daily operations within a high-volume, fast-paced restaurant
• Lead and support both service and production areas of the business
• Deliver exceptional guest experiences with urgency, care, and professionalism
• Help maintain Operational Excellence in food quality, speed, accuracy, cleanliness, and hospitality
• Support the training, coaching, and development of team members
• Lead shifts and help create clarity, energy, and accountability for the team
• Set the tone for culture, hospitality, performance, and teamwork
• Coach team members and hold them accountable to expectations
• Open and/or close the restaurant
• Serve as a key holder when assigned
• Count cash drawers and complete end-of-day procedures
• Communicate effectively with team members, leaders, and guests
• Identify opportunities for improvement and help implement solutions
• Assist in achieving restaurant goals related to service, quality, people development, sales, and profitability

Qualifications

• Positive attitude and strong work ethic
• Passion for serving others and creating meaningful connections
• Strong verbal and written communication skills
• Ability to lead others through influence, example, and accountability
• Reliable transportation
• Ability to thrive in a fast-paced environment
• Desire to learn, grow, and receive coaching
• Strong commitment to excellence and personal responsibility
• Ability to address performance and behavioral concerns professionally
• Works well in a team environment with shared ownership and accountability

Previous leadership experience as a shift leader, supervisor, team lead, assistant manager, restaurant manager, or similar role is preferred but not required.

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Other