Guest Experience Director

Full-time

$25.00 - 27.00 per hour

Guest Experience Director

Position Overview

At Chick-fil-A Streets at SouthGlenn, we are committed to being our community’s favorite restaurant and employer of choice for ambitious individuals. The Guest Experience Director plays a critical leadership role in creating remarkable guest experiences through operational excellence, hospitality, and team leadership.

This leader will oversee all front-of-house operations, including drive-thru, dine-in, carry-out, curbside, and guest-facing systems. The Guest Experience Director is responsible for ensuring exceptional service, efficient operations, and a culture that consistently delivers kindness and excellence in every interaction.

The ideal candidate is passionate about hospitality, thrives in fast-paced environments, and has a strong ability to lead teams, improve systems, and create memorable guest experiences.

Key Responsibilities

Front-of-House Operational Excellence

Oversee all front-of-house operations, including drive-thru, dine-in, carry-out, and curbside service
Ensure exceptional execution of Chick-fil-A hospitality and operational standards
Monitor and improve speed of service, order accuracy, cleanliness, and overall guest satisfaction
Lead operational execution during peak business periods
Continuously evaluate and improve guest-facing systems and workflows
Partner with leadership to drive operational goals and improve restaurant performance

Guest Experience

Champion a culture of hospitality and guest care
Ensure guests consistently receive friendly, efficient, and personalized service
Address guest concerns and recovery situations with professionalism and care
Monitor guest feedback and identify opportunities for improvement
Create systems and strategies that elevate the overall guest experience

Leadership Development

Lead, coach, and develop front-of-house leaders and team members
Build a culture of accountability, teamwork, and ownership
Support training and onboarding systems alongside the Talent Director
Provide ongoing coaching, encouragement, and performance feedback
Help identify and develop future leaders within the organization

Team & Culture Leadership

Model servant-hearted leadership and a positive attitude
Foster a healthy, encouraging, and high-performing team culture
Help create an environment where team members feel valued, challenged, and supported
Uphold the mission and values of Chick-fil-A Streets at SouthGlenn in all interactions
Promote professionalism, teamwork, and strong communication across all shifts

Systems & Performance Management

Analyze operational metrics and identify opportunities for growth and improvement
Assist in staffing alignment and labor efficiency planning
Ensure front-of-house systems are organized, effective, and consistently executed
Collaborate closely with kitchen leadership to ensure smooth operational flow between front and back of house

Qualifications

Proven leadership experience in restaurant, hospitality, or guest service operations
Strong passion for hospitality and creating exceptional guest experiences
Excellent communication, organization, and problem-solving skills
Ability to lead in a fast-paced environment with a high level of ownership
Strong coaching and team development abilities
Commitment to excellence, continuous improvement, and servant leadership
Ability to work flexible hours, including mornings, evenings, Saturdays, and holidays as needed

What We Offer

Leadership development and growth opportunities
Competitive compensation starting at $25/hr
Health insurance benefits
401(k) with company matching
Paid time off (PTO)
Food and meal benefits
Supportive, positive, and fun team environment
Opportunity to make a meaningful impact on guests, team members, and the community
A culture focused on excellence, growth, and servant leadership

Work schedule

8 hour shift
10 hour shift
Weekend availability

Benefits

Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) matching
Employee discount
Paid training
Mileage reimbursement

Chick-fil-A - Streets at Southglenn In-Line DT

6907 S University Blvd, Centennial, CO, 80122

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.