Full-time - $20 to $25 per hour
Are you interested in creating a remarkable experience for guests by elevating leaders, maintaining an outstanding team culture, and ensuring smooth operations? Do you have experience overseeing operations in a fast-paced environment? If so, join Chick-fil-A Eastland Mall today!
The Operations Direction will be responsible for ensuring a smooth flow and output of great food in our restaurant. This person will ensure effective and efficient operations in the front of house, back of house, and drive-thru. This position is a full-time position that requires open availability – mornings, nights, weekends, and some holidays may be required.
Why should you apply?
- A fun work environment where you can positively influence others!
At Chick-fil-A, the team member role is more than just a job, it’s an opportunity! You will work for an independent Operator and gain life experience that goes far beyond just serving a great food!
- Flexible Scheduling
We try to arrange your work schedule around your commitments to family, friends, school or sports teams.
- Never work a Sunday again!
All Chick-fil-A restaurants are closed on Sundays to give you time to spend with friends and family.
- Scholarship Opportunities
Award opportunity amounts include $1,000, $2,500, or $25,000. Must apply and be approved annually.
- Competitive Pay
- Paid Training
- Medical, Dental, and Vision Insurance
Insurance plan will feature a competitive contribution and may be fully covered by Operator for Director-level leaders
- Free Employee Meals for Director-level leaders
The Ideal Operations Director:
- Communicates effectively and regularly to share ideas, celebrate wins, and take a positive approach to all situations with the team.
- Holds Managers, Shift Leads, and Team Members accountable to restaurant dress code, break and meal periods, and discount policies; handles any issues not handled by Managers or Shift Leads.
- Serves as “Chief Problem Solver” by identifying areas of opportunities and proactively tackling business and team challenges that prohibit the team from delivering a “remarkable” team and guest experience
- Track record of being a strategic planner, ability to develop and implement comprehensive plans to achieve organizational goals and objections.
- Proficient in Microsoft Word, Microsoft Excel, and Google Drive Suite.
Director of Operations Responsibilities:
- Director of Operations reports to the Owner/Operator.
- Leverage the 5 critical success factors, CEM scores, and Winning Hearts Every Day strategies to positively influence business and team results.
- Meet with Owner/Operator 1x/week to discuss restaurant and team priorities.
- Meet weekly with Front of House, Back of House, and Training/HR Managers to identify focus areas, candidates for leadership pipeline, and evaluate the state of the team.
- Make appropriate time-sensitive business decisions in absence of Owner/Operator that reflect his best interest.
- Learn, initiate, and own new restaurant strategies, pilots and programs (including new menu rollouts) while training respective Managers and Shift Leads.
- Responsible for overall leadership development and engagement of the Manager team, as provided and guided by the Operator.
- Schedule time to observe and support all dayparts - opening, breakfast, lunch, dinner, & closing.
- Oversee monthly inventory process while finalizing month-end.
- Participate in Leadership Development Trainings
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $20 - $25 / hour
Benefits:
- Bonus Program
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Paid training
- Employee discount
Job Type: Full-Time
Education: Bachelor's degree
Work location: On-site
Work schedule
- Monday to Friday
- Weekend availability
- Day shift
- Night shift
- On call
- Overtime
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Referral program
- Employee discount
- Mileage reimbursement
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance