Now Hiring: Human Resources, Culture & Care Director
Chick-fil-A Lake Worth (CFA LWS & DTO)
Lake Worth, FL | Full-Time, Executive Leadership | 2+ Years QSR or HR Leadership Required
About Our Brand & Culture
At Chick-fil-A Lake Worth, we believe a Top-Notch Guest experience begins with a Top-Notch Team Member experience. We are committed to building an environment where every single employee feels known, seen, loved, and cared for while operating at the highest standard of operational excellence.
As we expand our team to meet the demands of 2027 and beyond, we are seeking a dynamic, strategic, and people-first leader to step into the role of Human Resources, Culture & Care Director. This unique executive position bridges strategic, business-focused HR operations (recruitment, talent development, and compliance) with intentional hospitality and a vibrant Culture of Care.
The Opportunity
As our Human Resources, Culture & Care Director, you will serve as a strategic partner to the Operator and the Director Team. You will oversee the development and lifecycle of both our restaurant team across our Lake Worth South (LWS) and Drive-Thru Only (DTO) locations. Your mission is two-fold:
- The Science of HR & Talent Development: Lead a highly structured, compliant recruitment and training engine that keeps us fully staffed while maintaining rigorous training completion.
- The Art of Care: Manage and execute a dedicated annual care budget to celebrate, reward, and care for our team members through birthdays, milestones, and unexpected acts of kindness.
Key Responsibilities
Culture, Care & Internal Communications
- Champion the Culture of Care: Plan, coordinate, and execute all team appreciation weeks, monthly care events, and milestones (birthdays, work anniversaries, and personal life events).
- Manage the Care Budget: Direct our annual care budget to maximize team morale, retention, and loyalty.
- Keep the Team Connected: Author and distribute our Bi-Weekly/Monthly Store Newsletter to communicate store news, expectations, and employee recognition.
- CFA Scholarship Champion: Inspire and guide team members to apply for and utilize Chick-fil-A's prestigious Remarkable Futures Scholarships.
Talent Acquisition, Training & Pipeline Development
- Lead Local Sourcing & Partnerships: Maintain our strong recruiting presence at Palm Beach State College (quarterly campus events) and forge relationships with local universities to attract organizational leadership talent.
- Build the Leadership Pipeline: Mentor and groom the next generation of Chick-fil-A leaders, tracking and advancing 25 personnel in our leadership pipeline.
HR Operations, Compliance & Metrics
- Ensure Flawless Compliance: Oversee the end-to-end onboarding workflow, ensuring all legal and store documentation is 100% accurate. Keep the Employee Handbook and required labor law signage updated.
- Monitor Retention & Turnover: Track team satisfaction and conduct insightful exit interviews to consistently maintain a Retention Rate of >60%.
Hands-on Operational Support
- Lead by Example: Spend scheduled time on the floor actively engaging with team members and guests in the dining room and drive-thru to drive daily productivity.
Required Skills & Qualifications
We are looking for a Next-Level Leader who possesses a strong blend of emotional intelligence, strategic planning, and operational grit:
- The Experience: At least 2+ years of solid, fast-paced leadership (quick-service restaurant, hospitality, or HR-related fields preferred).
- A Next-Level Mindset: Highly strategic thinker with the influence to create and multiply other leaders, and the ability to delegate effectively to achieve results as a unified team.
- Laser Focus on Details: A commitment to excellence, focusing on the "little things" (e.g., following Pathway 100%, 100% of the time).
- Results-Oriented & High Urgency: Strong drive and focus to hit staffing, training, and operational targets.
- Stewardship & Communication: Exceptional verbal, written, and digital communication skills with strong time-management capabilities.
Our 2027 Performance Targets (What "Great" Looks Like)
- Staffing: Maintaining our overall team 90% staffed at all times (~175 total personnel).
- Retention: Keeping our Team Member Retention Rate above 60%.
- Daily Productivity: Daily productivity goals of LWS >88 and DTO >90.
- Customer Experience (CEM) Scores:
- Overall Satisfaction: > 82%
- Order Accuracy: > 96%
- Attentive & Courteous: > 84%
- Fast Service: > 77%
- Cleanliness: > 81%
Why You’ll Love Working With Us
- Competitive Salary & Compensation
- Performance-Based Bonuses aligned with staffing, training, and retention targets
- Professional Development & Mentorship directly from the Operator
- Closed on Sundays—we value your rest and family time!
- Free Meals during your shifts
- Health Benefits & Paid Time Off (PTO) options
- Opportunity to apply for Chick-fil-A Scholarships
Work schedule
- 10 hour shift
- Weekend availability
- Monday to Friday
- 12 hour shift
- 8 hour shift
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
- Profit sharing