Education/Experience:
- High School education or equivalent, college preferred.
- Previous customer service experience required, preferably in an upscale environment.
Job Knowledge, Core Competencies and Expectations
- Proficient in Club policies, operational hours, and further resources.
- Good organizational, communication, and follow-through skills.
- Knowledge of all products, menus, specials, and special request capabilities.
- Knowledgeable of and able to effectively train new staff on the POS and reservation system.
Job Tasks/Duties
- Greets members and guests in an upbeat and professional manner.
- Anticipates Member questions by pro-actively asking questions of department heads.
- Communicates all important information to service and culinary teams.
- Prepares reservation cards for tables and ensures that changes are promptly communicated.
- Analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team.
- Makes buffet labels, name cards, sign-in sheets and other collateral for events.
- Develop proficiency in Club policies and standards, helping train peers to expectations.
- Resolves member and guest complaints, documenting both positive and negative feedback.
- Assures that all safety, accident and emergency policies/procedures are consistently followed.
- Assures that pre-opening and closing cleaning tasks are completed as required.
- Performs cleaning and organization tasks to maintain facilities in first class condition.
- Assists with table clearing and re-setting as needed.
- Suggests when additional office supplies and small equipment are needed.
- Coordinates any special requests including dietary needs and allergens with the culinary team.
- Completes other appropriate assignments made by Club leadership.
- Be available nights, weekends, and holidays as required by the Club.
- Addresses all members in a professional manner and by name if possible.
- Answers telephone calls promptly and courteously and directs all calls to the appropriate areas.
- Takes reservations and inputs information.
- Guides members to appreciate areas of the club and to designated tables in the dining area.
- Provides members with accurate information about club events and directs any further questions to the appropriate individual or department.
- Communicates any wait time or reserves for a reservation with the member or guest.
- Takes ownership of member issues and follows problems through to resolution.
- Engages in making sincere, friendly, and personal interactions with membership.
- Performs clerical duties such as filing, folding papers, copying, etc…
- Keeps work areas clean, organized, and stocked with all essentials all throughout the shift.
- Follows the service mission statement to the fullest.
- Other duties as assigned.
Licenses and Special Requirements
Physical Demands and Work Environment
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Continuous repetitive motions.
- May work in hot, humid and noisy environment.
- Must be able to read, write, and communicate effectively in English
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
- Day shift
- Other
Supplemental pay
- Tips
Benefits
- Paid training
- Other