Hostess – Roles & Responsibilities (Winning Hearts Focus)
Position Purpose:
To create a warm, welcoming environment that makes every guest feel valued and
cared for. As a hostess, you are the face of hospitality in the dining
room—ensuring guests have everything they need and feel seen, appreciated, and
delighted.
Core Responsibilities:
Create a Warm Welcome
·
Greet every guest with a genuine smile and
friendly tone.
·
Open doors for guests when appropriate.
·
Engage in light conversation to make guests feel
at home.
Own the Guest Experience
·
Proactively visit tables to check on guests’
satisfaction.
·
Offer to refresh drinks, bring condiments, or
clear trays.
·
Anticipate needs before guests have to ask.
Maintain a Pristine Dining Room
·
Help Dining attendant tables, floors, condiment
stands, and restrooms spotless.
·
Ensure high-chair and table turnover is quick,
clean, and safe.
Support Front-of-House Team
·
Help carry trays for guests needing assistance.
·
Step in where needed without waiting to be
asked.
Personalize the Moment
·
Learn and use guest names when possible.
·
Celebrate birthdays or milestones with a kind
word or gesture.
·
Recognize returning guests and thank them for
their loyalty.
Resolve with Care
·
Listen attentively to guest concerns and resolve
small issues quickly.
·
Report larger issues to a leader with all
relevant context.
·
Follow up to ensure resolution brought
satisfaction.
Mindset & Culture Commitments:
·
Be Present – Make each guest feel like the only
guest.
·
Be Proactive – Look for what can be done before
being asked.
·
Be Grateful – Express appreciation to guests and
team members alike.
·
Be a Team Player – Encourage and support
coworkers to win together.
·
Be a Brand Ambassador – Reflect Chick-fil-A’s
values with every action.
Work schedule
- Night shift