Assistant General Manager, Pet Resorts, National Veterinary Associates (NVA)
Do you love working with pets, leading people, and helping teams succeed? Are you energized by building a great culture, driving results, and growing your career in operations leadership?
Pet Resorts is looking for a passionate Assistant General Manager to help lead a high-performing team and support day-to-day operations. This is a hands-on leadership role where you’ll partner closely with the General Manager to run day-to-day operations, develop team members, and deliver outstanding care and service to pets and their people.
If you’re excited about coaching others, solving problems, and being part of a fast-growing organization in the pet care industry, we’d love to meet you.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
About the Role
As an Assistant General Manager, you are a key leader in the resort. You’ll support the General Manager in:
- Running smooth daily operations
- Developing and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standards
- Creating a positive, engaging workplace culture
- You and the GM operate as true partners, with a shared plan for how the resort succeeds.
What You’ll Do Leadership & Culture
- Lead by example and model NVA values and leadership competencies
- Coach, train, and develop Shift Leads and Team Members
- Recognize great performance and address issues promptly and fairly
- Help build a culture where people feel supported, challenged, and proud to work
Operations & Guest Experience
- Ensure excellent pet care, cleanliness, safety, and facility standards
- Lead 1–2 shifts per week as Manager on Duty
- Ensure proper staffing and smooth shift execution
- Resolve customer concerns with empathy and professionalism
Sales & Business Performance
- Support execution of sales and marketing initiatives
- Help drive memberships, multi-service usage, and local lead generation
- Review KPIs (sales, labor, expenses, guest satisfaction) and take action
- Assist with budgeting, scheduling, and expense management
Team & Talent
- Participate in recruiting, hiring, onboarding, and training
- Ensure team members complete required training and certifications
- Build a pipeline of future leaders
What We’re Looking For
- Passion for pets and customer service
- 2–4 years of customer service experience (leadership experience a plus)
- Hospitality, retail, restaurant, or veterinary experience preferred
- Strong communication and people leadership skills
- Comfortable in both front-of-house and back-of-house environments
- Willingness to work evenings, weekends, and up to 45–50 hours per week
- High school diploma or equivalent (college coursework or degree a plus)
- Valid driver’s license and reliable transportation
- Bilingual skills are a plus!
Why You’ll Love Working Here
- Competitive salary
- Medical, Dental, Vision 401(k) with employer match
- HSA & FSA options
- Short-term & long-term disability
- Accident, hospital indemnity, and critical illness plans
- Career growth within a rapidly expanding company
- A workplace where pets are part of the family
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training