After-Hours Care Coordinator
Home Helpers Home Care
Home Helpers Home Care is seeking a dependable and detail‑oriented After-Hours Care Coordinator to support our clients and caregivers during evenings and weekends. This role is well suited for someone who prefers clear expectations, consistent processes, and meaningful work that helps others feel supported and safe.
If you’re calm under pressure, comfortable following established guidelines, and take pride in handling responsibilities thoroughly and correctly, you’ll feel at home in this role.
Position Overview
The After-Hours Care Coordinator provides structured phone support outside of normal business hours. You will answer incoming calls, assess needs using clear protocols, document accurately, and communicate next steps to the appropriate parties.
This role requires focus, reliability, and a steady approach. Some shifts are quiet, while others involve multiple calls and time-sensitive decisions. You’ll always have guidelines to follow and leadership support available when escalation is needed.
Training Schedule
Weeks 1–2
- Monday–Friday: 12:00 PM – 5:00 PM
Weeks 3–4
- Wednesday & Thursday: 5:00 PM – 10:00 PM
- Saturday: 7:00 AM – 3:00 PM
- Sunday: 2:00 PM – 10:00 PM
Training is structured and thorough. It includes system instruction, process review, and client care education to help you understand caregiving tasks and respond accurately to questions and concerns.
Ongoing Production Schedule
- 2–3 weekdays: 5:00 PM – 10:00 PM
Weekends:
- 7:00 AM – 3:00 PM or
- 2:00 PM – 10:00 PM
(Assigned based on company needs)
Schedules are set in advance to support consistency and planning.
Why This Role Works Well
- Clear responsibilities and defined processes
- Meaningful support without sales pressure
- Paid training with step-by-step instruction
- A respectful, collaborative team environment
- Opportunities for stability and long-term growth
Benefits Include
- Competitive pay
- Free virtual health insurance after 90 days
- Dental insurance and retirement benefits
- Same-day pay through direct deposit
- Recognition for reliability and quality work
Key Responsibilities
- Answer after-hours calls from clients and caregivers
- Follow established guidelines to assess urgent situations
- Coordinate call-offs, schedule changes, and coverage needs
- Document each interaction accurately and completely
- Notify on-call leadership when required
- Provide calm, respectful, and solution-focused phone support
- Uphold Home Helpers standards for professionalism and care
What Helps You Succeed in This Role
- Strong attention to detail and accuracy
- A steady, patient communication style
- Comfort working independently with clear direction
- Reliability and consistency in attendance
- Ability to remain composed during urgent situations
- Experience in customer service, care coordination, or healthcare is helpful, but not required
Requirements
- Must be at least 18 years old
- Reliable phone and internet service
- Ability to pass a 40-year background check and drug screening
- (APS and CPS reviewed)
- Dependable attendance and professional conduct
If you prefer structured work, clear expectations, and being a dependable support for others, we encourage you to apply.
Join Home Helpers Home Care and help ensure consistent, thoughtful support—after hours and beyond.
Work schedule
- Monday to Friday
- Weekend availability
- On call
- Night shift
- Other
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Paid training
- Other