Full-Time Floating Scheduler (Client & Care Team Support)
Fast. Focused. People-centered.
If you thrive in a fast-paced environment and enjoy solving problems in real time, this role is a great fit.
As a Floating Scheduler, you are a key part of daily operations—jumping in where needed to ensure schedules stay covered and communication stays clear. You will primarily focus on current-week scheduling, working quickly to fill open shifts, respond to call-outs, and keep both clients and caregivers supported.
This is a high-impact, real-time role where your ability to think quickly, communicate clearly, and stay organized makes a direct difference every day.
What You’ll Do
- Manage same-week scheduling and urgent coverage needs for all offices!
- Quickly fill open shifts when caregivers call out or gaps arise
- Answer incoming calls from multiple offices and assist with scheduling adjustments
- Communicate with caregivers and clients to confirm coverage and updates
- Make real-time changes in the scheduling system to keep care uninterrupted
- Partner with leadership on escalations or complex coverage situations
- Keep documentation accurate and up to date in WellSky and internal systems
- Proactively monitor schedules and identify gaps before they become issues
What This Role Feels Like
- Fast-paced and responsive to real-time needs
- Problem-solving focused with immediate impact
- Highly interactive with caregivers, clients, and team members
- Structured systems, but quick decision-making required
- Team-oriented with leadership support when needed
Who Thrives in This Role
- Someone who works well under pressure and can move quickly without sacrificing accuracy
- Strong communicator, especially on the phone
- Someone who enjoys solving problems and helping people in real time
- Highly organized and able to manage multiple priorities at once
- Detail-oriented with strong follow-through
- Comfortable adapting to changing situations throughout the day
Qualifications
- Minimum 1 year of scheduling and customer service experience required
- Bilingual a plus
- WellSky experience a plus
- Comfortable with Microsoft Office and Teams
We provide thorough training for the right person, someone who can stay calm under pressure, communicate clearly, and keep things moving when it matters most.
Work schedule
- 8 hour shift
- Monday to Friday
- Weekend availability
- On call
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Referral program
- 401(k) matching
- Paid training
- Other